BD
Bongani D
1 reviews | Active since Apr 2022
08 Apr 2022, 21:04
Mondo
Mondo is giving me the hard time, at first I thought I am applying for an internet deal online to MTN. Only to find out that I app**** to Mondo, and they delivered a sim card only instead of a router and a sim card (this was January 24) .
Now, I am in a process out canceling the incorrect contract and get my refund. They gave me this reference number: RCO197902 (in March 14) and promised to cancel the incorrect contract (by March 25) since it their salesperson's fault and refund all fees.
Unfortunately no refund has been paid up to this day, instead they further debuted me in (March 25) the amount of R531.
The worse service you can get.
Helpful (0)
Replies (3)0
Replies (3)BD
Bongani D's updateReviewer Update
09 Apr 2022, 08:46Hi,
Thank you for responding, when is that consultant gonna call? Why must we keep going back and forward about this? the agreement here was that the contract will be cancelled and I must be refunded. But that has never happened, instead Mondo decided not to do anything and take money from my account furthermore.
What is stopping the cancellation and refund process?
Thank you for responding, when is that consultant gonna call? Why must we keep going back and forward about this? the agreement here was that the contract will be cancelled and I must be refunded. But that has never happened, instead Mondo decided not to do anything and take money from my account furthermore.
What is stopping the cancellation and refund process?
BD
Bongani D's update09 Apr 2022, 08:46
Reviewer Update
Hi,
Thank you for responding, when is that consultant gonna call? Why must we keep going back and forward about this? the agreement here was that the contract will be cancelled and I must be refunded. But that has never happened, instead Mondo decided not to do anything and take money from my account furthermore.
What is stopping the cancellation and refund process?
Thank you for responding, when is that consultant gonna call? Why must we keep going back and forward about this? the agreement here was that the contract will be cancelled and I must be refunded. But that has never happened, instead Mondo decided not to do anything and take money from my account furthermore.
What is stopping the cancellation and refund process?
BD
Bongani D's updateReviewer Update
11 Apr 2022, 20:00Hi,
I still haven't received a call from your consultants. Beside, what exactly is the call with the consultant for? All I am requesting from you is to cancel the contract I have, and refund all the money taken. This was agreed initial with the consultant who called. However, I seems I am being played here. How can I be expecting a refund, but be billed instead. This proves that the contract is not yet cancelled. Non of the promises has been made. Is this a ****?
I still haven't received a call from your consultants. Beside, what exactly is the call with the consultant for? All I am requesting from you is to cancel the contract I have, and refund all the money taken. This was agreed initial with the consultant who called. However, I seems I am being played here. How can I be expecting a refund, but be billed instead. This proves that the contract is not yet cancelled. Non of the promises has been made. Is this a ****?
BD
Bongani D's update11 Apr 2022, 20:00
Reviewer Update
Hi,
I still haven't received a call from your consultants. Beside, what exactly is the call with the consultant for? All I am requesting from you is to cancel the contract I have, and refund all the money taken. This was agreed initial with the consultant who called. However, I seems I am being played here. How can I be expecting a refund, but be billed instead. This proves that the contract is not yet cancelled. Non of the promises has been made. Is this a ****?
I still haven't received a call from your consultants. Beside, what exactly is the call with the consultant for? All I am requesting from you is to cancel the contract I have, and refund all the money taken. This was agreed initial with the consultant who called. However, I seems I am being played here. How can I be expecting a refund, but be billed instead. This proves that the contract is not yet cancelled. Non of the promises has been made. Is this a ****?
Mondo's replyOfficial
20 Apr 2022, 08:51Hi Bongani,
Please note that your MTN cancellation has been done and credit has been submitted.
Kindly note that the credit will reflect in your account at the end of this week.
We do apologize for the delay and the inconvenience caused.
Regards,
The Mondo Team
Please note that your MTN cancellation has been done and credit has been submitted.
Kindly note that the credit will reflect in your account at the end of this week.
We do apologize for the delay and the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply20 Apr 2022, 08:51
Official
Hi Bongani,
Please note that your MTN cancellation has been done and credit has been submitted.
Kindly note that the credit will reflect in your account at the end of this week.
We do apologize for the delay and the inconvenience caused.
Regards,
The Mondo Team
Please note that your MTN cancellation has been done and credit has been submitted.
Kindly note that the credit will reflect in your account at the end of this week.
We do apologize for the delay and the inconvenience caused.
Regards,
The Mondo Team