MS
Mpho S
1 reviews | Active since Oct 2022
08 Nov 2022, 15:17
mondo
Dey hv bad survived and extra charges wch dey don't tell u abt wen applying for contract i am still waiting for their call
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Nov 2022, 15:24Good day Mpho,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO295674
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO295674
Regards,
The Mondo Team
Mondo's reply08 Nov 2022, 15:24
Official
Good day Mpho,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO295674
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO295674
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2022, 11:34Hi Mpho,
Trust you are well.
As discussed with the Mondo team, please note that a cancellation has been submitted for the extra sim card that you received.
We will process a refund of the admin fee. Kindly send us a bank statement or bank confirmation letter that reflects your name, bank name, account number, and account type.
You may send the document to ***.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with the Mondo team, please note that a cancellation has been submitted for the extra sim card that you received.
We will process a refund of the admin fee. Kindly send us a bank statement or bank confirmation letter that reflects your name, bank name, account number, and account type.
You may send the document to ***.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply09 Nov 2022, 11:34
Official
Hi Mpho,
Trust you are well.
As discussed with the Mondo team, please note that a cancellation has been submitted for the extra sim card that you received.
We will process a refund of the admin fee. Kindly send us a bank statement or bank confirmation letter that reflects your name, bank name, account number, and account type.
You may send the document to ***.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with the Mondo team, please note that a cancellation has been submitted for the extra sim card that you received.
We will process a refund of the admin fee. Kindly send us a bank statement or bank confirmation letter that reflects your name, bank name, account number, and account type.
You may send the document to ***.
Have a good day further.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Mar 2023, 10:49Good Day Mpho,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply13 Mar 2023, 10:49
Official
Good Day Mpho,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team