LR
Lebo R

1 reviews | Active since Aug 2021

06 Sept 2021, 15:49

Mondo

Here I am ,once again with an unresolved inquiry. After my first complaint Mondo(Nicole) called me to inform me that my query was deemed valid and that they will credit me for my first MTN invoice. She requested the MTN invoice and my banking statement ,of which I was co-operative "in order to credit" my account. Thereafter she said she would call me the following day to discuss the breakdown of the data. I recieved 30gigs indtead of 50gigs.

I waited for her call but nothing , I even sent an email but as always not successful. Today , 06 September 2020 I get a sms from MTN saying that my debit order payment was not successful.

I am not surprised because I knew this would happen , I have just enough with this company because all they do is lie to you until they have your information and disappear . Now I have a bad credit because of this company that can't even resolve and keep think sending apologies to sooth their conscious.

I absolutely would not recommend this company to anyone, you will regret it the moment you accept a product . Do not switch to Mondo its is ********** operation !!!

0
Replies (1)
Mondo
Mondo's reply06 Sept 2021, 15:52
Official
Hi  Lebo,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO132701
 
Regards,
 
The Mondo Team