Mondo

Hi, I have been contacted by a consultant in November for a black Friday special for an upgrade, she gave me a price for 2 devices and in December when I receive my bill/statement I was charged this price for 1 device, I have contacted Mondo via emails as well as telephonically for over a month before I got feedback about an investigation I asked to be logged for the initial call when I accepted the offer which came back in my favor and the only thing mondo is doing is collecting devices and canceling contract because I'm not prepared to pay double the amount I was told

This is such an inconvenience and stressing me out because my husband and I gave our previous phones away and need these ones for our work, how is it possible that after almost 2 months this is the solution, this benefits us in no way, in actual fact, we now have to suffer for someone else's mistake, a mistake made by Mondo

It's a slap in my face because all I'm being told is "she messed up but there's nothing we can do"