KL
Keitumetse L
1 reviews | Active since Jun 2022
14 Jun 2022, 14:13
Mondo
Since February trying to cancel my contract, the phone had battery problems so I took it back. They took weeks to come collect the phone, I had to call countless times to follow up. Dintle said it takes 31 days, gave them a benefit of the doubt and called in May, Kimara said I should wait another week. I called again today another lady said they are waiting for for the courier to give them some kind of confirmation. I asked to speak to someone senior they just put me on hold till I got tired. I am being debited every month for a phone I don't even have, your service is pathetic.
Please for the love of God cancel the contract and pay my money back, I am now going to report you to the consumer ombudsman.
I am sick and tired of calling you 😡😡😡😡
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
14 Jun 2022, 14:34Good day Keitumetse,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183196
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183196
Regards,
The Mondo Team
Mondo's reply14 Jun 2022, 14:34
Official
Good day Keitumetse,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183196
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183196
Regards,
The Mondo Team
Mondo's replyOfficial
17 Jun 2022, 13:09Hi Keitumetse,
As per our telephonic discussion, please note that your Telkom cancellation has been done.
Kindly note that a credit request has been sent to the Telkom Team. Once we receive the cancellation case number from Telkom, we will provide it to you.
An email has been sent to you regarding the lines which reflect as active on your Telkom profile.
Have a great weekend ahead.
Regards,
The Mondo Team - Nicole N.
As per our telephonic discussion, please note that your Telkom cancellation has been done.
Kindly note that a credit request has been sent to the Telkom Team. Once we receive the cancellation case number from Telkom, we will provide it to you.
An email has been sent to you regarding the lines which reflect as active on your Telkom profile.
Have a great weekend ahead.
Regards,
The Mondo Team - Nicole N.
Mondo's reply17 Jun 2022, 13:09
Official
Hi Keitumetse,
As per our telephonic discussion, please note that your Telkom cancellation has been done.
Kindly note that a credit request has been sent to the Telkom Team. Once we receive the cancellation case number from Telkom, we will provide it to you.
An email has been sent to you regarding the lines which reflect as active on your Telkom profile.
Have a great weekend ahead.
Regards,
The Mondo Team - Nicole N.
As per our telephonic discussion, please note that your Telkom cancellation has been done.
Kindly note that a credit request has been sent to the Telkom Team. Once we receive the cancellation case number from Telkom, we will provide it to you.
An email has been sent to you regarding the lines which reflect as active on your Telkom profile.
Have a great weekend ahead.
Regards,
The Mondo Team - Nicole N.
KL
Keitumetse L's updateReviewer Update
04 Jul 2022, 15:54Good day Nicole
I have since been in contact with Telkom regarding this cancelation issue. I spoke with Siko, Nomfundo, Rethabile and a few other people. Apparently the contract was only canceled on 7th June, How can it be because I called Mondo in February to cancel the contract? They said they will not pay me back because it was canceled only last month.
Please provide me with the recording of the call I made in February when I spoke with Dintle to cancel the contract. I need it as proof for Telkom that I indeed canceled the contract in February.
Please note they do not recognize the case number and order number you provided me with previously.
I am waiting for your reply
I have since been in contact with Telkom regarding this cancelation issue. I spoke with Siko, Nomfundo, Rethabile and a few other people. Apparently the contract was only canceled on 7th June, How can it be because I called Mondo in February to cancel the contract? They said they will not pay me back because it was canceled only last month.
Please provide me with the recording of the call I made in February when I spoke with Dintle to cancel the contract. I need it as proof for Telkom that I indeed canceled the contract in February.
Please note they do not recognize the case number and order number you provided me with previously.
I am waiting for your reply
KL
Keitumetse L's update04 Jul 2022, 15:54
Reviewer Update
Good day Nicole
I have since been in contact with Telkom regarding this cancelation issue. I spoke with Siko, Nomfundo, Rethabile and a few other people. Apparently the contract was only canceled on 7th June, How can it be because I called Mondo in February to cancel the contract? They said they will not pay me back because it was canceled only last month.
Please provide me with the recording of the call I made in February when I spoke with Dintle to cancel the contract. I need it as proof for Telkom that I indeed canceled the contract in February.
Please note they do not recognize the case number and order number you provided me with previously.
I am waiting for your reply
I have since been in contact with Telkom regarding this cancelation issue. I spoke with Siko, Nomfundo, Rethabile and a few other people. Apparently the contract was only canceled on 7th June, How can it be because I called Mondo in February to cancel the contract? They said they will not pay me back because it was canceled only last month.
Please provide me with the recording of the call I made in February when I spoke with Dintle to cancel the contract. I need it as proof for Telkom that I indeed canceled the contract in February.
Please note they do not recognize the case number and order number you provided me with previously.
I am waiting for your reply
Mondo's replyOfficial
11 Jul 2022, 15:13Hi Keitumetse,
Kindly note that the case number was provided by the Telkom Cancellations Department.
Please note that we have escalated your invoices to the Telkom Dept.
Once we receive feedback, you will be advised.
Regards,
The Mondo Team
Kindly note that the case number was provided by the Telkom Cancellations Department.
Please note that we have escalated your invoices to the Telkom Dept.
Once we receive feedback, you will be advised.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 15:13
Official
Hi Keitumetse,
Kindly note that the case number was provided by the Telkom Cancellations Department.
Please note that we have escalated your invoices to the Telkom Dept.
Once we receive feedback, you will be advised.
Regards,
The Mondo Team
Kindly note that the case number was provided by the Telkom Cancellations Department.
Please note that we have escalated your invoices to the Telkom Dept.
Once we receive feedback, you will be advised.
Regards,
The Mondo Team