TM
Tebogo M
1 reviews | Active since Aug 2021
19 Aug 2021, 19:55
MONDO CUSTOMER SERVICE
I have had the worst experience with Mondo. I have been trying to cancel a deal I had with Telkom via Mondo since May the 12th 2021, up to this day I haven't been assisted. The deal included a Huawei Router and a Telkom Sim which were only collected on the 5th of July 2021 and I am still fighting to have the contact cancelled and I am failing. Telkom is now expecting me to pay for the items of which I don't have anymore. I have tried communicating with both parties, each keeps on referring me to the other, until today. I don't know what to do anymore because my credit record is also on the line-I can't be paying for something I returned long time ago. I wish Mondo can atleast just do more to help their customers.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
19 Aug 2021, 20:03Hi Tebogo,
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131627
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131627
Regards,
The Mondo Team
Mondo's reply19 Aug 2021, 20:03
Official
Hi Tebogo,
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131627
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131627
Regards,
The Mondo Team
TM
Tebogo M's updateReviewer Update
19 Aug 2021, 22:36With all due respect, I really don't need any more calls from you. I think I have spoken to all of your consultants already. Can Mondo just see to it that the contract is cancelled, send me proof of cancellation and then we can all move on. I tried calling Telkom several times myself but they keep on referring me back to Mondo, Mondo tells me that an escalation has been sent every time I call, whatsapp or send an email. I am really mentally exhausted. The Router and the Sim card with are in your hands and you already confirmed that. So what is the problem?
TM
Tebogo M's update19 Aug 2021, 22:36
Reviewer Update
With all due respect, I really don't need any more calls from you. I think I have spoken to all of your consultants already. Can Mondo just see to it that the contract is cancelled, send me proof of cancellation and then we can all move on. I tried calling Telkom several times myself but they keep on referring me back to Mondo, Mondo tells me that an escalation has been sent every time I call, whatsapp or send an email. I am really mentally exhausted. The Router and the Sim card with are in your hands and you already confirmed that. So what is the problem?
Mondo's replyOfficial
20 Aug 2021, 09:37Good day,
Please note that we are currently working on your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we are currently working on your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 09:37
Official
Good day,
Please note that we are currently working on your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we are currently working on your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Aug 2021, 15:48Hi Tebogo,
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your Telkom cancellation has been done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your Telkom cancellation has been done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 15:48
Official
Hi Tebogo,
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your Telkom cancellation has been done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your Telkom cancellation has been done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team