Mondo customer Dissatisfaction
Very *************, they say they did a MTN contract extension in Oct but will not provide proof. The contract they signed up is 20gb data that is useless to 84yr old who cant even use whatsapp. Money hungry company not interested in the clients, Been querying contract from Jan still no proof, now they ********* us by blocking Sim and asking to pay almost R3000 for contract that is R309 a month? Billing completely nonsensical. Terrible administration and no customer care. AVIOD! MTN not helpful either :(
Helpful (0)
Replies (14)0
Replies (14)
Mondo's replyOfficial
21 Apr 2021, 08:26Hi Marios,
Thank you for writing to our team with regards to your cancellation query.
Kindly note that our team is currently investigating this query and will revert with feedback shortly.
Ref Number: RCO117012
Regards,
The Mondo Team
Thank you for writing to our team with regards to your cancellation query.
Kindly note that our team is currently investigating this query and will revert with feedback shortly.
Ref Number: RCO117012
Regards,
The Mondo Team
Mondo's reply21 Apr 2021, 08:26
Official
Hi Marios,
Thank you for writing to our team with regards to your cancellation query.
Kindly note that our team is currently investigating this query and will revert with feedback shortly.
Ref Number: RCO117012
Regards,
The Mondo Team
Thank you for writing to our team with regards to your cancellation query.
Kindly note that our team is currently investigating this query and will revert with feedback shortly.
Ref Number: RCO117012
Regards,
The Mondo Team
's updateReviewer Update
21 Apr 2021, 08:34Automated reply. When I finally got through to them on 2 March, they sent same reply and would get back in 2 weeks. Still waiting. Mondo runs on different calendar to the real world...
's update21 Apr 2021, 08:34
Reviewer Update
Automated reply. When I finally got through to them on 2 March, they sent same reply and would get back in 2 weeks. Still waiting. Mondo runs on different calendar to the real world...
Mondo's replyOfficial
21 Apr 2021, 08:40Hi Marios,
Please allow our team the time to investigate this matter before reverting with feedback.
We are prioritizing your case.
Regards,
The Mondo Team
Please allow our team the time to investigate this matter before reverting with feedback.
We are prioritizing your case.
Regards,
The Mondo Team
Mondo's reply21 Apr 2021, 08:40
Official
Hi Marios,
Please allow our team the time to investigate this matter before reverting with feedback.
We are prioritizing your case.
Regards,
The Mondo Team
Please allow our team the time to investigate this matter before reverting with feedback.
We are prioritizing your case.
Regards,
The Mondo Team
's updateReviewer Update
21 Apr 2021, 08:52Hi Mondo,
Should have prioritized it in March instead of feeding excuses. Forcing ill suited contracts to pensioners and billing inconsistent amounts every month that no one can explains is what is Mondo's priority. Money first, customer last...
Should have prioritized it in March instead of feeding excuses. Forcing ill suited contracts to pensioners and billing inconsistent amounts every month that no one can explains is what is Mondo's priority. Money first, customer last...
's update21 Apr 2021, 08:52
Reviewer Update
Hi Mondo,
Should have prioritized it in March instead of feeding excuses. Forcing ill suited contracts to pensioners and billing inconsistent amounts every month that no one can explains is what is Mondo's priority. Money first, customer last...
Should have prioritized it in March instead of feeding excuses. Forcing ill suited contracts to pensioners and billing inconsistent amounts every month that no one can explains is what is Mondo's priority. Money first, customer last...
Mondo's replyOfficial
21 Apr 2021, 08:55Hi Marios,
We apologize for the inconvenience caused.
Our team will be in contact with the account holder to assist with this query.
Regards,
The Mondo Team
We apologize for the inconvenience caused.
Our team will be in contact with the account holder to assist with this query.
Regards,
The Mondo Team
Mondo's reply21 Apr 2021, 08:55
Official
Hi Marios,
We apologize for the inconvenience caused.
Our team will be in contact with the account holder to assist with this query.
Regards,
The Mondo Team
We apologize for the inconvenience caused.
Our team will be in contact with the account holder to assist with this query.
Regards,
The Mondo Team
's updateReviewer Update
21 Apr 2021, 09:01How? You blocked their numbers. Your false contract has no correct details on it. Email address, street address, telephone number all incorrect. Only thing right is the bank account details for the money...
's update21 Apr 2021, 09:01
Reviewer Update
How? You blocked their numbers. Your false contract has no correct details on it. Email address, street address, telephone number all incorrect. Only thing right is the bank account details for the money...
Mondo's replyOfficial
21 Apr 2021, 09:03Hi Marios,
Please email us on hellopeter@mondo with contactable details for the account holder.
Regards,
The Mondo Team
Please email us on hellopeter@mondo with contactable details for the account holder.
Regards,
The Mondo Team
Mondo's reply21 Apr 2021, 09:03
Official
Hi Marios,
Please email us on hellopeter@mondo with contactable details for the account holder.
Regards,
The Mondo Team
Please email us on hellopeter@mondo with contactable details for the account holder.
Regards,
The Mondo Team
's updateReviewer Update
21 Apr 2021, 09:09 More Admin delays from Mondo...
Delivery has failed to these recipients or groups: hellopeter@mondo
Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.
Delivery has failed to these recipients or groups: hellopeter@mondo
Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.
's update21 Apr 2021, 09:09
Reviewer Update
More Admin delays from Mondo...
Delivery has failed to these recipients or groups: hellopeter@mondo
Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.
Delivery has failed to these recipients or groups: hellopeter@mondo
Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.
Mondo's replyOfficial
21 Apr 2021, 09:11Hi Marios.
Apologies for the above.
The email address is *** alternatively you may provide us with your email address and we will send you a test email.
Regards,
The Mondo Team
Apologies for the above.
The email address is *** alternatively you may provide us with your email address and we will send you a test email.
Regards,
The Mondo Team
Mondo's reply21 Apr 2021, 09:11
Official
Hi Marios.
Apologies for the above.
The email address is *** alternatively you may provide us with your email address and we will send you a test email.
Regards,
The Mondo Team
Apologies for the above.
The email address is *** alternatively you may provide us with your email address and we will send you a test email.
Regards,
The Mondo Team
's updateReviewer Update
21 Apr 2021, 09:19**********? Mondo a company of Rewardsco, over 90000 complaints on HelloPeter alone...
's update21 Apr 2021, 09:19
Reviewer Update
**********? Mondo a company of Rewardsco, over 90000 complaints on HelloPeter alone...
Mondo's replyOfficial
21 Apr 2021, 09:22Hi Marios,
You are correct.
Hello Peter is a place where customer's can vent and post their complaints.
It is also a place where customer can rate amazing service, we are not sure if you seen the lovely reviews we have.
Please feel free to email us the account holder's details and we will be sure to call her and assist with resolving the query.
We look forward to your email.
Regards,
The Mondo Team
You are correct.
Hello Peter is a place where customer's can vent and post their complaints.
It is also a place where customer can rate amazing service, we are not sure if you seen the lovely reviews we have.
Please feel free to email us the account holder's details and we will be sure to call her and assist with resolving the query.
We look forward to your email.
Regards,
The Mondo Team
Mondo's reply21 Apr 2021, 09:22
Official
Hi Marios,
You are correct.
Hello Peter is a place where customer's can vent and post their complaints.
It is also a place where customer can rate amazing service, we are not sure if you seen the lovely reviews we have.
Please feel free to email us the account holder's details and we will be sure to call her and assist with resolving the query.
We look forward to your email.
Regards,
The Mondo Team
You are correct.
Hello Peter is a place where customer's can vent and post their complaints.
It is also a place where customer can rate amazing service, we are not sure if you seen the lovely reviews we have.
Please feel free to email us the account holder's details and we will be sure to call her and assist with resolving the query.
We look forward to your email.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Apr 2021, 16:01Hi Marios,
Please note that our consultant has provided you with an update.
The investigation has been conducted and feedback has been provided.
Our team sent the call to Rozana and you may listen to this.
We have advised you on a way forward with getting the assistance you require.
This query will be closed on Mondo's side.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
Please note that our consultant has provided you with an update.
The investigation has been conducted and feedback has been provided.
Our team sent the call to Rozana and you may listen to this.
We have advised you on a way forward with getting the assistance you require.
This query will be closed on Mondo's side.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
Mondo's reply21 Apr 2021, 16:01
Official
Hi Marios,
Please note that our consultant has provided you with an update.
The investigation has been conducted and feedback has been provided.
Our team sent the call to Rozana and you may listen to this.
We have advised you on a way forward with getting the assistance you require.
This query will be closed on Mondo's side.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
Please note that our consultant has provided you with an update.
The investigation has been conducted and feedback has been provided.
Our team sent the call to Rozana and you may listen to this.
We have advised you on a way forward with getting the assistance you require.
This query will be closed on Mondo's side.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
's updateReviewer Update
23 Apr 2021, 08:21Yes I have been updated and am no closer to any resolution. Still wont send proof of contract to me. Details still wrong and been passed to MTN for them to "assist". Thanks Mondo, at least you have our money first...
's update23 Apr 2021, 08:21
Reviewer Update
Yes I have been updated and am no closer to any resolution. Still wont send proof of contract to me. Details still wrong and been passed to MTN for them to "assist". Thanks Mondo, at least you have our money first...
Mondo's replyOfficial
23 Apr 2021, 09:42Hi Marios,
We apologize for the service you have received.
Our team has advised on the reason that we cannot send you the call.
MTN will be assisting you with the query.
Regards,
The Mondo Team
We apologize for the service you have received.
Our team has advised on the reason that we cannot send you the call.
MTN will be assisting you with the query.
Regards,
The Mondo Team
Mondo's reply23 Apr 2021, 09:42
Official
Hi Marios,
We apologize for the service you have received.
Our team has advised on the reason that we cannot send you the call.
MTN will be assisting you with the query.
Regards,
The Mondo Team
We apologize for the service you have received.
Our team has advised on the reason that we cannot send you the call.
MTN will be assisting you with the query.
Regards,
The Mondo Team