MS
Marius S
1 reviews | Active since May 2010
28 Apr 2022, 05:29
Mondo Customer Care
The first experience was pleasant and very professional. Unfortunately that has changed as they need to refund me as agreed upon telephonic ally (Elisia). I have mailed them 4 times now with requested detail and NO reply. Very bad and disappointing service!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
28 Apr 2022, 08:43Hi Marius,
Trust you are well.
Thank you for taking the time to write to us about your MTN refund query.
We do apologize for the level of service which you have received thus far.
Please note that we received your mail this morning, therefore, a refund will be submitted.
Kindly note that the refund will reflect in your account at the end of next week.
Case No: RCO208231
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN refund query.
We do apologize for the level of service which you have received thus far.
Please note that we received your mail this morning, therefore, a refund will be submitted.
Kindly note that the refund will reflect in your account at the end of next week.
Case No: RCO208231
Regards,
The Mondo Team
Mondo's reply28 Apr 2022, 08:43
Official
Hi Marius,
Trust you are well.
Thank you for taking the time to write to us about your MTN refund query.
We do apologize for the level of service which you have received thus far.
Please note that we received your mail this morning, therefore, a refund will be submitted.
Kindly note that the refund will reflect in your account at the end of next week.
Case No: RCO208231
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN refund query.
We do apologize for the level of service which you have received thus far.
Please note that we received your mail this morning, therefore, a refund will be submitted.
Kindly note that the refund will reflect in your account at the end of next week.
Case No: RCO208231
Regards,
The Mondo Team
Mondo's replyOfficial
03 May 2022, 15:25Hi Marius,
Trust you are well.
Please note that credit will reflect in your account at the end of this week.
Kindly note that the above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that credit will reflect in your account at the end of this week.
Kindly note that the above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply03 May 2022, 15:25
Official
Hi Marius,
Trust you are well.
Please note that credit will reflect in your account at the end of this week.
Kindly note that the above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that credit will reflect in your account at the end of this week.
Kindly note that the above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team