AO
Andre O
1 reviews | Active since Sept 2020
27 Feb 2021, 13:28
Mondo customer care are ******
Biggest ****** in the world...i got a sim card and router but it didnt work...sent it back 6 months ago but they still take my money every month...wont cancel my contract...MONDO CUSTOMER CARE ARE THE BIGGEST ****** IN THE WORLD.Dont ever get anything from them they are ********.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
27 Feb 2021, 14:14Good day Andre We have received your query. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team
Mondo's reply27 Feb 2021, 14:14
Official
Good day Andre We have received your query. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team
Mondo's replyOfficial
01 Mar 2021, 10:58Good day Andre As discussed with Kim, we have received feedback from MTN that your contract is cancelled.
We have escalated the credit/refund part of your query to MTN.
Our team will continue to keep you updated on the progress of this.
Regards, The Mondo Team
We have escalated the credit/refund part of your query to MTN.
Our team will continue to keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's reply01 Mar 2021, 10:58
Official
Good day Andre As discussed with Kim, we have received feedback from MTN that your contract is cancelled.
We have escalated the credit/refund part of your query to MTN.
Our team will continue to keep you updated on the progress of this.
Regards, The Mondo Team
We have escalated the credit/refund part of your query to MTN.
Our team will continue to keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's replyOfficial
08 Mar 2021, 16:35Good day Andre As discussed with Kim, MTN has advised that no credit/refund is due as there was usage on the line.
You may escalate this to MTN Customer Care on 083135.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries, you are welcome to call or email our team.
We have escalated the credit/refund part of your query to MTN.
Our team will continue to keep you updated on the progress of this.
Regards, The Mondo Team
You may escalate this to MTN Customer Care on 083135.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries, you are welcome to call or email our team.
We have escalated the credit/refund part of your query to MTN.
Our team will continue to keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's reply08 Mar 2021, 16:35
Official
Good day Andre As discussed with Kim, MTN has advised that no credit/refund is due as there was usage on the line.
You may escalate this to MTN Customer Care on 083135.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries, you are welcome to call or email our team.
We have escalated the credit/refund part of your query to MTN.
Our team will continue to keep you updated on the progress of this.
Regards, The Mondo Team
You may escalate this to MTN Customer Care on 083135.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries, you are welcome to call or email our team.
We have escalated the credit/refund part of your query to MTN.
Our team will continue to keep you updated on the progress of this.
Regards, The Mondo Team