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Trevor H

1 reviews | Active since Jan 2023

04 Jan 2023, 11:52

Mondo_****** and Misleading Sales Consultants

It is with disappointment that these guys from Mondo will sell you mobile phones contracts which are wrong. I recently requested a change from prepaid to contract on my number but guess what I got, a new sim contract all together for Vodacom. this is very disappointing since I have to now cancel the contract all together.

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Replies (3)
Mondo
Mondo's reply04 Jan 2023, 12:16
Official
Hi Trevor,

Thank you for taking the time to write to us about your Vodacom query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO325425

Regards, 

The Mondo Team
Mondo
Mondo's reply16 Jan 2023, 09:36
Official
Hi Trevor,

Trust you are well.

Thank you for taking my call.

As per our telephonic discussion, please note that your query was deemed valid.

Due to the above, a cancellation has been logged on the Vodacom system.

The sim card will be deactivated within 24-48 working hours from today.

Once cancellation is successfully done, we will send you a notification via. email.

Have a great day further.

Regards,

The Mondo Team
Mondo
Mondo's reply29 Mar 2023, 08:20
Official
Hi Trevor,

Trust you are well.

Please note that the Vodacom cancellation has been done.

Your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team