NM
Ntomboxolo M
1 reviews | Active since Sept 2021
27 Sept 2021, 11:01
MONDO ******!!!!!!!
******!!!!!!! It's been three months trying to cancel a contract I was offered by one of Mondo Consultant's. I took the contract on 15 June 2021 and then cancelled it on 17 June 2021 after I received a wrong offer. So I took back everything (router and sim) to the MTN branch as I was instructed by Mellisa Govender and she promised to contact me once the process of cancellation is approved. I sent an email on 14 July 2021 enquiring about the contract I was offered by this disgusting company and none of them bothered to contact me. Every time when I contact Mondo they keep on promising to cancel this contract under my name but no action since June. MTN sent me an sms that they will suspend my contract and report me to the Credit Bureau because of this account of Mondo. I have a good credit record and now this company is trying to mess up my name. On the 8th of September 2021, Lezain Williams also promised to finalize this matter till today and I tried to call Mondo again last week on Wednesday, 22 September 2021 and I got hold of him. He asked me to hold for more than 20 min and nothing happened. I urgently need help because this account is still active under my name.
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
27 Sept 2021, 11:15Hi Ntomboxolo,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138829
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138829
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 11:15
Official
Hi Ntomboxolo,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138829
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138829
Regards,
The Mondo Team
NM
Ntomboxolo M's updateReviewer Update
27 Sept 2021, 11:25Always apologizing and it's been three months now since MONDO did the same thing "APOLOGIZING". Your people have been promising to get back to meet about this matter since June but none of you even bother to respond to my emails. I expect you to cancel this contract a.s.a.p.
NM
Ntomboxolo M's update27 Sept 2021, 11:25
Reviewer Update
Always apologizing and it's been three months now since MONDO did the same thing "APOLOGIZING". Your people have been promising to get back to meet about this matter since June but none of you even bother to respond to my emails. I expect you to cancel this contract a.s.a.p.
Mondo's replyOfficial
27 Sept 2021, 11:28Good day,
We are looking into your query and you will be contacted shortly.
Regards,
The Mondo Team
We are looking into your query and you will be contacted shortly.
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 11:28
Official
Good day,
We are looking into your query and you will be contacted shortly.
Regards,
The Mondo Team
We are looking into your query and you will be contacted shortly.
Regards,
The Mondo Team
NM
Ntomboxolo M's updateReviewer Update
27 Sept 2021, 11:38It's 11.38 now if your people don't call by 13H00 I will write again about your BAD SERVICE. I will never ever again take any offers from MONDO.
NM
Ntomboxolo M's update27 Sept 2021, 11:38
Reviewer Update
It's 11.38 now if your people don't call by 13H00 I will write again about your BAD SERVICE. I will never ever again take any offers from MONDO.
Mondo's replyOfficial
27 Sept 2021, 12:23Hi Ntomboxolo,
Trust you are well.
As discussed with Nicole, please note that your cancellation is in progress.
Kindly note that we have sent a request to the management team to remove the outstanding balance which reflects on your account and to assist with an urgent cancellation.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your cancellation is in progress.
Kindly note that we have sent a request to the management team to remove the outstanding balance which reflects on your account and to assist with an urgent cancellation.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 12:23
Official
Hi Ntomboxolo,
Trust you are well.
As discussed with Nicole, please note that your cancellation is in progress.
Kindly note that we have sent a request to the management team to remove the outstanding balance which reflects on your account and to assist with an urgent cancellation.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your cancellation is in progress.
Kindly note that we have sent a request to the management team to remove the outstanding balance which reflects on your account and to assist with an urgent cancellation.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
NM
Ntomboxolo M's updateReviewer Update
30 Sept 2021, 11:41How long does it take to get confirmation of cancelation? How long do you take to cancel a contract? You take a year or forever to do that? I did contact MTN about this contract and it's still active and I'm so sick and tired of your service.
NM
Ntomboxolo M's update30 Sept 2021, 11:41
Reviewer Update
How long does it take to get confirmation of cancelation? How long do you take to cancel a contract? You take a year or forever to do that? I did contact MTN about this contract and it's still active and I'm so sick and tired of your service.
Mondo's replyOfficial
30 Sept 2021, 16:49Good day,
Please note that MTN has advised that a request for cancellation has been logged.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that MTN has advised that a request for cancellation has been logged.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply30 Sept 2021, 16:49
Official
Good day,
Please note that MTN has advised that a request for cancellation has been logged.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that MTN has advised that a request for cancellation has been logged.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
NM
Ntomboxolo M's updateReviewer Update
18 Jan 2022, 09:30It's been seven months now waiting for Mondo to cancel the contract they offered me in June 2021. I'm glad I filed a complaint against Mondo at the National Consumer Commission. If this matter is not resolved by the end of January I have no choice but to sue the company.
NM
Ntomboxolo M's update18 Jan 2022, 09:30
Reviewer Update
It's been seven months now waiting for Mondo to cancel the contract they offered me in June 2021. I'm glad I filed a complaint against Mondo at the National Consumer Commission. If this matter is not resolved by the end of January I have no choice but to sue the company.
Mondo's replyOfficial
19 Jan 2022, 15:55Good day,
Please note that your query has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your query has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply19 Jan 2022, 15:55
Official
Good day,
Please note that your query has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your query has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team