AA
Anda A
1 reviews | Active since Mar 2021
25 Mar 2021, 14:00
Mondo Contracts
They have sent me to their debtors collectors, for not paying for a month (only), (How many months does it take to be sent to debt collectors?) in my bank balance it showed that transactions have been deducted. How can I resolve this..... I am only getting a sim cards for this.... never, They visit (debt collectors) you in bank 2 - 3 times a month, but still they know that the contract date is set 25th of every month with current main provider MONDO, Mondo still deducts.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
25 Mar 2021, 14:07Hi Anda,
Many thanks for reaching out to us.
We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO114786 Regards,
Mondo Team
Many thanks for reaching out to us.
We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO114786 Regards,
Mondo Team
Mondo's reply25 Mar 2021, 14:07
Official
Hi Anda,
Many thanks for reaching out to us.
We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO114786 Regards,
Mondo Team
Many thanks for reaching out to us.
We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO114786 Regards,
Mondo Team
Mondo's replyOfficial
25 Mar 2021, 14:42Hi Anda,
As discussed, please note that your billing related query would need to be directed to Telkom.
We have provided you with the necessary information and we do hope that this query gets resolved with Telkom ASAP.
Your query is resolved on Mondo's side and will be closed.
You are welcome to call or email our team should you have any further queries. Regards,
Mondo Team
As discussed, please note that your billing related query would need to be directed to Telkom.
We have provided you with the necessary information and we do hope that this query gets resolved with Telkom ASAP.
Your query is resolved on Mondo's side and will be closed.
You are welcome to call or email our team should you have any further queries. Regards,
Mondo Team
Mondo's reply25 Mar 2021, 14:42
Official
Hi Anda,
As discussed, please note that your billing related query would need to be directed to Telkom.
We have provided you with the necessary information and we do hope that this query gets resolved with Telkom ASAP.
Your query is resolved on Mondo's side and will be closed.
You are welcome to call or email our team should you have any further queries. Regards,
Mondo Team
As discussed, please note that your billing related query would need to be directed to Telkom.
We have provided you with the necessary information and we do hope that this query gets resolved with Telkom ASAP.
Your query is resolved on Mondo's side and will be closed.
You are welcome to call or email our team should you have any further queries. Regards,
Mondo Team