Mondo contract ****

I was contacted on Black Friday regarding a 24month contract deal that included a laptop,wifi router and R22 000 online study voucher. I accepted this deal telephonically and I was told that the package would be delivered to my home the wednesday after black friday 2019 as it was a Christmas Gift. After contacting them on the 23rd of December 2019 as the package had not arrived yet , I was only then told that the contract deal was not processed by mondo and the deal is no longer available to me. I tried resolving this issue with the operator and asked for a supervisor as I did not understand how this contract was not processed as I was given a delivery date. The operator was extremely rude to me and proceeded to mute my call for a period of time before the call ended. I am very dissapointed in the service that I received from this company.