SM
Sam M

1 reviews | Active since Sept 2011

24 Jul 2017, 12:12

MONDO CONTRACT ****

<p>Mondo agent made me take a contract by promising me false benefits, I complained and they did an investigation and found that their agent erred. They did not bother to contact me until I decided to phone them.</p> <p>They acknowledged their error and offered me a R30 discount from the contract fee of R150. I rejected the discount and offered to return the phone and cancel the contract; after consulting with my partner I decided that maybe I should take the discount.</p> <p> </p> <p>Surprise, surprise, MONDO now tells me that it was a lie. Remember this is not the first lie. My question is, how many lies do I have to hear from MONDO.</p> <p>I have now decided to return the handset which is going to cost me, unfortunately MONDO leaves me with no choice, but to take it on the chin.</p>

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Replies (3)
Mondo
Mondo's reply24 Jul 2017, 17:22
Official

Good day Sam,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

***

SM
Sam M's update31 Jul 2017, 16:12
Reviewer Update

The issue has been resolved, I am now happy. Thanks Kim

Mondo
Mondo's reply15 Aug 2017, 14:40
Official

Hello Sam, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***