MP
Mary P
1 reviews | Active since Aug 2020
28 Jun 2021, 10:34
Mondo contract cancelation is a nightmare
I have made a cancelation with Mondo on my MTN contract from 11/05/2021 still to date that cancelation has not been processed and no one is giving me a clear answer expect that the will be in contact soon and they manage to make they debt on time on my account without fail
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Replies (3)0
Replies (3)
Mondo's replyOfficial
28 Jun 2021, 10:42Hi Mary, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125590 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125590 Regards, The Mondo Team
Mondo's reply28 Jun 2021, 10:42
Official
Hi Mary, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125590 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125590 Regards, The Mondo Team
Mondo's replyOfficial
29 Jun 2021, 11:11Hi Mary, As discussed with our consultant, please note that your cancellation is still in progress with MTN.
We have requested for MTN to place priority on this.
Our team will revert with feedback.
Regards, The Mondo Team
We have requested for MTN to place priority on this.
Our team will revert with feedback.
Regards, The Mondo Team
Mondo's reply29 Jun 2021, 11:11
Official
Hi Mary, As discussed with our consultant, please note that your cancellation is still in progress with MTN.
We have requested for MTN to place priority on this.
Our team will revert with feedback.
Regards, The Mondo Team
We have requested for MTN to place priority on this.
Our team will revert with feedback.
Regards, The Mondo Team
Mondo's replyOfficial
30 Jun 2021, 15:28Hi Mary, As discussed with our consultant, please note that MTN has confirmed that your contract is cancelled.
Your query is now resolved and will be closed.
Regards, The Mondo Team
Your query is now resolved and will be closed.
Regards, The Mondo Team
Mondo's reply30 Jun 2021, 15:28
Official
Hi Mary, As discussed with our consultant, please note that MTN has confirmed that your contract is cancelled.
Your query is now resolved and will be closed.
Regards, The Mondo Team
Your query is now resolved and will be closed.
Regards, The Mondo Team