KP
Kajal P
1 reviews | Active since Oct 2021
14 Oct 2021, 16:08
Mondo contract
The device is amazing but I still haven't received my simcard. I've been trying to contact you guys but it's continuously ringing. I tried to contact telkom regarding this but they couldn't assist.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
14 Oct 2021, 16:13Hi Kajal,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143653
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143653
Regards,
The Mondo Team
Mondo's reply14 Oct 2021, 16:13
Official
Hi Kajal,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143653
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143653
Regards,
The Mondo Team
Mondo's replyOfficial
15 Oct 2021, 07:42Hi Kajal,
Trust you are well.
As per our records, delivery and activation was done.
If you do not have the SIM card, you may visit your nearest Telkom direct store, purchase and new SIM card and complete a SIM SWAP.
Kindly note that details of the SIM number has been sent to you on email and SMS.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As per our records, delivery and activation was done.
If you do not have the SIM card, you may visit your nearest Telkom direct store, purchase and new SIM card and complete a SIM SWAP.
Kindly note that details of the SIM number has been sent to you on email and SMS.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply15 Oct 2021, 07:42
Official
Hi Kajal,
Trust you are well.
As per our records, delivery and activation was done.
If you do not have the SIM card, you may visit your nearest Telkom direct store, purchase and new SIM card and complete a SIM SWAP.
Kindly note that details of the SIM number has been sent to you on email and SMS.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As per our records, delivery and activation was done.
If you do not have the SIM card, you may visit your nearest Telkom direct store, purchase and new SIM card and complete a SIM SWAP.
Kindly note that details of the SIM number has been sent to you on email and SMS.
Your query will now be closed.
Regards,
The Mondo Team
KP
Kajal P's updateReviewer Update
15 Oct 2021, 07:53Hi Mondo. I haven't received a SMS or an e-mail.
Please could you resend it to me.
Yes, I received this "Congrats! Your Telkom SIM has been activated and is ready to use. Follow us on Facebook to stay updated with the latest mobile news bit.lymondoFB. Mondo" as a SMS but nothing else to it. Please assist. I don't see how this query will be closed without ensuring I have what is needed. I did go to Telkom regarding this as well but they had issues doing a SIM swap for me. They said I should contact you guys.
Please could you resend it to me.
Yes, I received this "Congrats! Your Telkom SIM has been activated and is ready to use. Follow us on Facebook to stay updated with the latest mobile news bit.lymondoFB. Mondo" as a SMS but nothing else to it. Please assist. I don't see how this query will be closed without ensuring I have what is needed. I did go to Telkom regarding this as well but they had issues doing a SIM swap for me. They said I should contact you guys.
KP
Kajal P's update15 Oct 2021, 07:53
Reviewer Update
Hi Mondo. I haven't received a SMS or an e-mail.
Please could you resend it to me.
Yes, I received this "Congrats! Your Telkom SIM has been activated and is ready to use. Follow us on Facebook to stay updated with the latest mobile news bit.lymondoFB. Mondo" as a SMS but nothing else to it. Please assist. I don't see how this query will be closed without ensuring I have what is needed. I did go to Telkom regarding this as well but they had issues doing a SIM swap for me. They said I should contact you guys.
Please could you resend it to me.
Yes, I received this "Congrats! Your Telkom SIM has been activated and is ready to use. Follow us on Facebook to stay updated with the latest mobile news bit.lymondoFB. Mondo" as a SMS but nothing else to it. Please assist. I don't see how this query will be closed without ensuring I have what is needed. I did go to Telkom regarding this as well but they had issues doing a SIM swap for me. They said I should contact you guys.
Mondo's replyOfficial
15 Oct 2021, 08:08Good day,
Please note that a SMS and email has been resent to you.
Kindly note that we are unable to proceed with a SIM swap, due to limited access to the Telkom system.
Due to you SIM being active, Telkom will be able to complete a SIM SWAP.
Regards,
The Mondo Team
Please note that a SMS and email has been resent to you.
Kindly note that we are unable to proceed with a SIM swap, due to limited access to the Telkom system.
Due to you SIM being active, Telkom will be able to complete a SIM SWAP.
Regards,
The Mondo Team
Mondo's reply15 Oct 2021, 08:08
Official
Good day,
Please note that a SMS and email has been resent to you.
Kindly note that we are unable to proceed with a SIM swap, due to limited access to the Telkom system.
Due to you SIM being active, Telkom will be able to complete a SIM SWAP.
Regards,
The Mondo Team
Please note that a SMS and email has been resent to you.
Kindly note that we are unable to proceed with a SIM swap, due to limited access to the Telkom system.
Due to you SIM being active, Telkom will be able to complete a SIM SWAP.
Regards,
The Mondo Team
KP
Kajal P's updateReviewer Update
15 Oct 2021, 08:09Thank you, I've received it.
KP
Kajal P's update15 Oct 2021, 08:09
Reviewer Update
Thank you, I've received it.
Mondo's replyOfficial
15 Oct 2021, 08:12Good day,
You are well.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
You are well.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply15 Oct 2021, 08:12
Official
Good day,
You are well.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
You are well.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team