BM
Bathabile M
1 reviews | Active since Oct 2022
13 Oct 2022, 15:08
Mondo contract
I took out a cellphone contract with mondo-mtn which costs R549 per month and now on my capitec it shows that it will debit R3450 and everytime I call I don't get assistance today I went to Mtn still no luck.. Reference BA***9
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Mondo's replyOfficial
13 Oct 2022, 15:32Hi Bathabile,
Thank you for taking the time to write to us about your MTN debi-check notification.
We do apologize for the miscommunication.
The amount on your debi-check is your MTN credit limit. This is to safeguard you in the event you go into arrears and that is the maximum amount that MTN will debit.
Please note that your monthly subscription will not change.
Case Number: RCO285992
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN debi-check notification.
We do apologize for the miscommunication.
The amount on your debi-check is your MTN credit limit. This is to safeguard you in the event you go into arrears and that is the maximum amount that MTN will debit.
Please note that your monthly subscription will not change.
Case Number: RCO285992
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply13 Oct 2022, 15:32
Official
Hi Bathabile,
Thank you for taking the time to write to us about your MTN debi-check notification.
We do apologize for the miscommunication.
The amount on your debi-check is your MTN credit limit. This is to safeguard you in the event you go into arrears and that is the maximum amount that MTN will debit.
Please note that your monthly subscription will not change.
Case Number: RCO285992
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN debi-check notification.
We do apologize for the miscommunication.
The amount on your debi-check is your MTN credit limit. This is to safeguard you in the event you go into arrears and that is the maximum amount that MTN will debit.
Please note that your monthly subscription will not change.
Case Number: RCO285992
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team