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Isabela L

1 reviews | Active since Sept 2022

24 Dec 2022, 09:52

Mondo consultant very dishonest

During October this year a consultant misled me to get a router for fibre whereas I had no coverage, as a consultant was not honest regarding the coverage, I had to return the router within the cooling off period and also emailed the proof that i returned the router however the debit order was never cancelled, as I was debited for November and December, when I contacted the call center in November I was promised that I would be refunded and the debit order would be cancelled, however the debit order is not yet cancelled .

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Replies (2)
Mondo
Mondo's reply24 Dec 2022, 10:21
Official
Hi  Isabela , 

Thank you for taking the time to write to us about your query. 

We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is:  RCO322621 

Regards, 


The Mondo Team
Mondo
Mondo's reply03 Feb 2023, 15:35
Official
Good Day Isabela,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team