Mondo Connect (Pty) Ltd. empty promises and *****

In September 2020 I was contacted by a representative that identified himself as an agent from MTN and that I was due for a contract upgrade, it wasn’t until February 2021 that I found out that the agent who called me was actually from a company called Mondo, whom I have never heard of. On 15 February 2021 I went to MTN Durbanville after noticing that I was not receiving the correct amount of minutes, sms’s and data I was promised and sold telephonically. As per the audio recording below, my agreement with the agent and Mondo was to receive 3GB data, 200 minutes, 150 sms’s for R299 but in fact I received the following:

12 Oct 2020 - 200 Minutes, 150 sms’s and 1.5 gig data 12 Nov 2020 - 200 Minutes, 150 sms’s and 1.5 gig data 12 Dec 2020 - 200 Minutes, 150 sms’s and 1.5 gig data 12 Jan 2021 - 200 Minutes, 150 sms’s and 1.5 gig data 12 Feb 2021 - 200 Minutes, 150 sms’s and 1.5 gig data

AUDIO RECORDING SENT TO ME BY MONDO Agent offered MTN Made for Me Medium with 3GB data, 200 minutes, 150 sms for R299 (call position 01:09) Agent advised, “It will start on the 1st October and you will only start making payments on the reduced premium at the end of October” (call position 01:32) Customer asked if there are any additional fees (call position 03:00) Agent rep**** “No fees, what we are telling you is what you will pay. There’s no upgrade charges, there’s no administration charges, so there’s no additional attached fees to the R299. R299 is the final fee including VAT, including tax” (call position 03:02) Agent asked, “Do you understand that you will be receiving the MTN made for Me Medium at a total cost of R299 subscription including VAT, including tax?” – Customer said yes (call position 03:53)

THE STRUGGLE CONTINUES: On the 10th of March I spoke to a manager on duty who agreed to pay back the R749.00 for the 7. 5gig of data I never received as well as the R299.00 for the early upgrade fee that I had to pay BECAUSE Mondo didn’t deliver the contract, I was sold over the phone by Mondo.

Mondo is now refusing to pay me the money for the data I never received. I have asked Mondo NUMOROUS times to send me the telephone recording of my conversation with the manager where he agreed to refund me the funds. I have a long email chain in it he also agreed to pay the funds.