NW
Nelmari W
1 reviews | Active since Mar 2021
10 Mar 2021, 08:34
Mondo Connect is a Contractor and not MTN self
MONDO CONNECT sells lies. With regards, to my MTN contract, They claim to be MTN and not actually a contractor like they are. MONDO CONNECT told me that my package would include perks which are now not included. Instead of being better off, my contract is now restricted. I tried to contact them via phone and I can never get a hold of them. I emailed them the complaint but only received reference numbers and still, no one has contacted me to sort this issue out. #mondoconnect #mtn
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Replies (4)0
Replies (4)
Mondo's replyOfficial
10 Mar 2021, 09:24Hi Nelmarie,
Thank you for reaching out to our team.
We apologize for the service you have received.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
Please could you email your ID Number and Contact Number to *** in order to assist with your query
Your reference number is: RCO113183
Regards,
Mondo Team
Thank you for reaching out to our team.
We apologize for the service you have received.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
Please could you email your ID Number and Contact Number to *** in order to assist with your query
Your reference number is: RCO113183
Regards,
Mondo Team
Mondo's reply10 Mar 2021, 09:24
Official
Hi Nelmarie,
Thank you for reaching out to our team.
We apologize for the service you have received.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
Please could you email your ID Number and Contact Number to *** in order to assist with your query
Your reference number is: RCO113183
Regards,
Mondo Team
Thank you for reaching out to our team.
We apologize for the service you have received.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
Please could you email your ID Number and Contact Number to *** in order to assist with your query
Your reference number is: RCO113183
Regards,
Mondo Team
Mondo's replyOfficial
10 Mar 2021, 13:34Hi Nelmarie,
We still haven't received an email from you with the above requested information.
Please urgently provide the information requested in order to locate your details on our database and to assist with the query raised.
Regards,
Mondo Team
We still haven't received an email from you with the above requested information.
Please urgently provide the information requested in order to locate your details on our database and to assist with the query raised.
Regards,
Mondo Team
Mondo's reply10 Mar 2021, 13:34
Official
Hi Nelmarie,
We still haven't received an email from you with the above requested information.
Please urgently provide the information requested in order to locate your details on our database and to assist with the query raised.
Regards,
Mondo Team
We still haven't received an email from you with the above requested information.
Please urgently provide the information requested in order to locate your details on our database and to assist with the query raised.
Regards,
Mondo Team
Mondo's replyOfficial
15 Mar 2021, 11:43Hi Nelmarie,
We haven't received a response from you with the above requested information.
Please urgently provide the information requested in order to locate your details on our database and to assist with the query raised.
Regards,
Mondo Team
We haven't received a response from you with the above requested information.
Please urgently provide the information requested in order to locate your details on our database and to assist with the query raised.
Regards,
Mondo Team
Mondo's reply15 Mar 2021, 11:43
Official
Hi Nelmarie,
We haven't received a response from you with the above requested information.
Please urgently provide the information requested in order to locate your details on our database and to assist with the query raised.
Regards,
Mondo Team
We haven't received a response from you with the above requested information.
Please urgently provide the information requested in order to locate your details on our database and to assist with the query raised.
Regards,
Mondo Team
Mondo's replyOfficial
17 Mar 2021, 16:59Hi Nelmarie, Please note that we still haven’t received a response from you with regards to the complaint posted on Hello Peter. Kindly note that your query will be closed. You are welcome to call or email our team should you require our assistance. Regards, Mondo Team
Mondo's reply17 Mar 2021, 16:59
Official
Hi Nelmarie, Please note that we still haven’t received a response from you with regards to the complaint posted on Hello Peter. Kindly note that your query will be closed. You are welcome to call or email our team should you require our assistance. Regards, Mondo Team