Mondo company is a ****

In February 2020 I took up a contract with Mondo for a Telkom router. During the process of signing up the consultant who was processing my application affirmed me that I do have a Telkom network access in and around my residential area. On 14 Feb 2020 the device was delivered, and I started to set up the sim card by inserting it in the router device. I received an SMS from Mondo on 17 Feb 2020 that my SIM card has been activated and ready for use. However, this was never the case, I realized that there was no signal. I called in the customer service number provided on the SMS sent by Mondo; and their consulted assured me that I need to wait for at 24HRS after receiving the activation notification. I called again after 24HRS has relapsed that the SIM card is not working. This time around the Consultant did a network recheck and only to find that there’s no Telkom network coverage in and around my area of residence. The Consultant apologized for the inconvenience and promised to put forward a request to have the device collected by a courier company. Today as I write here it is 5 months down the line, with monthly debits on my bank account for a device I’m not using. I have also made countless calls and got promised by each consultant to have the device collected and contract cancelled. It is clear that Mondo does not understand that good business ethics is everything ; and that I do have a right to report their senseless behavior to consumer rights commission. It is also clear that they’re a ****, more interest on chasing sales and money than becoming truthful to their customers. If they don’t collect and cancel this contract within the next 7days, they will hear from my lawyers.