AC
Antonia C

1 reviews | Active since Nov 2017

23 Jan 2018, 10:24

Mondo Committing *****

Five months ago I took out a contract with MONDO, I’ve been having issues since. I’ve warned them about what they are doing and given multiple chances to fix the situation. Yesterday I sent an email warning them about steps I’m about to take if they don’t respond or amend. I received nothing..

IF MONDO DOESN’T RESPOND AND RESOLVE THIS TODAY I’LL BE TAKING THIS TO: SAPS, MY LAWYER, THE OMBUDSMAN, FACEBOOK, TWITTER AND LOCAL NEWS – I’m not the only one who is experiencing this and have proof of unkept arrangements/promises, call recordings included.

MONDO HAS VIOLATED THEIR RIGHTS AS A SERVICE PROVIDER WHO DEBITS UNAUTHORIZED AMOUNTS OF MONEY FROM OUR BANK ACCOUNT AND ****** FROM US AS CONSUMERS. MONDO WAS GIVEN OUR BANK ACCOUNT NUMBERS TO DEBIT THE AGREED AMOUNT FOR AGREED SERVICE BUT INSTEAD HAS ABUSED AND VIOLATED THAT.

BY LAW MONDO HAS COMMITTED A CRIME AND IS STILL COMMITTING THIS CRIME.

Refer: Hello Peter - 21 Nov 2017 MONDO CHEATED ME!!!!!!!!!!!!!!! Link: https://www.hellopeter.com/mondo/reviews/mondo-cheated-me- ********** #fb-comments This I address. MONDO **** JUST TO MAKE THEIR RECORD LOOK GOOD. MONDO asked me to give a positive comment in exchange for the situation to be fixed. THEY DID NOTHING ABOUT IT. January 2018's invoice received - NOTHING WAS DONE.

BEFORE I TAKE FURTHER STEPS, I DEMAND IN WRITING A CONTRACT FOR EITHER PACKAGES PROMISED WHICH MUST BE SIGNED AND SENT TO MY EMAIL ADDRESS - Varsha firstly promised 20GB day/night ********** Khumisane recently promised 10G day/night **********

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Replies (4)
AC
Antonia C's update23 Jan 2018, 10:27
Reviewer Update
Refer: Hello Peter - 21 Nov 2017 MONDO CHEATED ME!!!!!!!!!!!!!!! I purchased a 20G daytime + 20G nighttime + a router + wireless extender package on the 15/07/2017 and paid a one off fee of R150. Only to receive the package 2 months later in September!!!!!!!! The package did not come with the wireless extender but ok - that's my fault because I didn't read anywhere where it apparently stated "While stocks last". Activating it on the 18'th of September .... I only received my bills this month November, saw something fishy and called Telkom to find out why the bill is so high .... they explained that it was for activation and what not. Ok fair. Then during the 2 months of use I realized that for some reason the data wasn't lasting and I only got through half a month on said package ... something was fishy again and I actually suspected that someone was leeching my data. Now realized that they had cheated me when I viewed the bills. They put me on a 10G night + 10G day for R380 (amount is so random I don't even know) + router AND NO WIRELESS EXTENDER package. THIS IS NOT WHAT I AGREED ON NOR PURCHASED. BREACH OF AGREEMENT. FALSE ADVERTISING. CHEATS which equates to *******. I called this morning and was told to speak to Telkom. Telkom told me to speak to Mondo. Mondo sent me back to Telkom and said that Telkom discontinued the special and the problem sits on their side. Telkom in turn sent me back to Mondo telling me that they deal with the billing only. Now I have an issue where someone sold me **** for more than my budget. I'm not getting through the month. Between Mondo and Telkom they have now put me in a terrible position where I cannot cancel or else I have to pay R800. I have the recordings of the telephone conversations so suppose the only thing to do is to sue them. Mondo told me they will call me back ..... and I'm still waiting. I WANT WHAT I PAID FOR. WHAT I AGREED ON.
Mondo
Mondo's reply23 Jan 2018, 11:36
Official

Good Day Antonia

Apologies for the delayed response. As per conversation, we will provide you with feedback shortly.

Kind Regards,

Mondo Customer Care Management

***

AC
Antonia C's update27 Jul 2018, 19:03
Reviewer Update
I would like to thank Mondo for at least getting back to me and pointing me in the right direction. The problem does not sit on their side, it is on Telkom's side. All comments and posts are now directed towards Telkom.
Mondo
Mondo's reply14 Aug 2018, 12:53
Official

Good day Antonia,

As per discussion, Telkom is in communication with you on providing a resolution.

Regards,

Mondo Team