AC
Antonia C

1 reviews | Active since Nov 2017

21 Nov 2017, 13:09

MONDO CHEATED ME!!!!!!!!!!!!!!!

I purchased a 20G daytime + 20G nighttime + a router + wireless extender package on the 15/07/2017 and paid a one off fee of R150. Only to receive the package 2 months later in September!!!!!!!! The package did not come with the wireless extender but ok - that's my fault because I didn't read anywhere where it apparently stated "While stocks last".

Activating it on the 18'th of September .... I only received my bills this month November, saw something fishy and called Telkom to find out why the bill is so high .... they explained that it was for activation and what not. Ok fair. Then during the 2 months of use I realized that for some reason the data wasn't lasting and I only got through half a month on said package ... something was fishy again and I actually suspected that someone was leeching my data.

Now realized that they had cheated me when I viewed the bills. They put me on a 10G night + 10G day for R380 (amount is so random I don't even know) + router AND NO WIRELESS EXTENDER package.

THIS IS NOT WHAT I AGREED ON NOR PURCHASED. BREACH OF AGREEMENT. FALSE ADVERTISING. CHEATS which equates to *******.

I called this morning and was told to speak to Telkom. Telkom told me to speak to Mondo. Mondo sent me back to Telkom and said that Telkom discontinued the special and the problem sits on their side. Telkom in turn sent me back to Mondo telling me that they deal with the billing only.

Now I have an issue where someone sold me **** for more than my budget. I'm not getting through the month. Between Mondo and Telkom they have now put me in a terrible position where I cannot cancel or else I have to pay R800. I have the recordings of the telephone conversations so suppose the only thing to do is to sue them.

Mondo told me they will call me back ..... and I'm still waiting.

I WANT WHAT I PAID FOR. WHAT I AGREED ON.

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Replies (6)
Mondo
Mondo's reply21 Nov 2017, 14:13
Official

Good day Antonia,

Thank you for bringing this matter to our attention.

One of our senior consultants will be looking into this matter and will provide you with feedback shortly.

We apologise for the poor experience and can assure you we will handle this matter with the seriousness it deserves.

Regards,

Mondo Team

AC
Antonia C's update21 Nov 2017, 15:15
Reviewer Update
I spoke to Varsha @ Mondo, they will be changing my package to something that will suit me which is close to what I originally purchased if not better, if this happens and they switch me to the mentioned package I will be very happy and won't mind paying for it. They said the switch could take place round about the 1'st - which I don't mind AS LONG AS IT ACTUALLY GETS DONE. Considering the bad situation I am happy with what they trying to do to fix this problem and to Varsha: I really appreciate it. I only gave a 4 star - will convert and comment again once the actual switch takes place.
Mondo
Mondo's reply21 Nov 2017, 15:56
Official

Good day Antonia,

Thank you for the feedback. We are glad you are satisfied with the service and resolution provided to you.

We will facilitate the process with regard to the migration and ensure this is actioned on the due date.

Please do not hesitate to contact us should you require more information or any assistance further.

Regards,

Mondo Team

AC
Antonia C's update23 Jan 2018, 11:00
Reviewer Update
Dear Official Mondo Business Reply. Thanks for fooling me and bull****ting me in the process to try and make your records look good. Nothing was done about this. YOU AND YOUR WHOLE TEAM and ****** *****. Don't bother replying to censor this comment. Your words are lies and empty promises. Now I will keep letting everyone know what type of company you are COMMITTING ***** and not bothering to reply to your clients until they get nasty. Read my recent post: MONDO COMMITTING *****: https://www.hellopeter.com/mondo/reviews/mondo-committing-*****- ********** I will not be censored or stopped until this is fixed FIRST and I have that SOLID WRITTEN CONTRACT IN MY MAIL BOX. You people are disgusting.
AC
Antonia C's update27 Jul 2018, 19:03
Reviewer Update
I would like to thank Mondo for at least getting back to me and pointing me in the right direction. The problem does not sit on their side, it is on Telkom's side. All comments and posts are now directed towards Telkom.
Mondo
Mondo's reply14 Aug 2018, 12:53
Official

Good day Antonia,

As per discussion, Telkom is in communication with you on providing a resolution.

Regards,

Mondo Team