MONDO CELLULAR PROVIDER - HORROR STORY

Mondo has been absolutely been the worst company I’ve ever dealt with. They are a third party service provider to MTN. From the very beginning they provided misinformation and misrepresented the products on offer - not only that, they are more expensive than MTN. I opened a cellular contract with them - but cancelled the very day my device arrived in the post. Reason- they did not port my number across as promised. The then tried to debit my account twice for a cancelled contract. The first time they did not succeed, but the second time they managed to debit my account successfully. That was June - it’s now September with October fast approaching - and they have yet to return my money. They have blocked my email - so I’ve called repeatedly since they’ve taken the money and I’ve yet to receive it. Today - 9th September 2022 - I spent an hour on the phone with yet another consultants - where they assure you that a member of management will call to resolve the issue - where the first half hour he was trying to convince me that they don’t owe me any money and then eventually conceding but now ‘escalating the issue’ I’ve spent hundreds of rands in phone calls trying to resolve this with MONDO. So from June to Sepetember still nothing from this Durban based company. Please don’t accept any offers from these sharks…