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Eugene

1 reviews | Active since May 2022

20 Jun 2022, 10:07

Mondo cellphone funeral policy ****

I app**** for a cellphone contract Mondo got in touch I gave all relevant information including banking details I received an SMS stating credit check has been approved. After a few hours a received an email welcoming me to mondo and the email was a funeral benefit policy I did not agree to that I have tried several times to contact mondo and I have sent several emails with no reply.

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Replies (4)
Mondo
Mondo's reply20 Jun 2022, 10:44
Official
Hi Eugene,

Thank you for taking the time to write to us about your MTN and Vuka policy query.

Please note that we have now canceled the Vuka policy, as you did not agree to this.

Kindly note that your MTN order has been approved and is out for delivery. DSV couriers will be in contact with you in order to set an appointment for delivery.

We do apologize for the level of service which you have received.

Case Number: RCO240805

Regards,

The Mondo Team
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Eugene's update20 Jun 2022, 15:43
Reviewer Update
We are off to a bad start let's build a relationship from now on going forward
Mondo
Mondo's reply22 Jun 2022, 16:01
Official
Hi Eugene,

Please note that this is an update regarding your MTN delivery.

Kindly note that we have escalated a request for the order to be delivered next week Monday.

Once we receive an update, we will advise you.

Regards,

The Mondo Team
Mondo
Mondo's reply14 Jul 2022, 16:06
Official
Hi Eugene,

Trust you are well.

We have found that you have received your Mondo MTN order.

Due to the above, your query will now be closed.

Have a lovely day further.

Regards,

The Mondo Team