MR
Mohamed R
1 reviews | Active since Apr 2020
17 Jun 2021, 07:42
MONDO CELLPHONE CONTRACT ********
This company are full of ******** offering individuals contracts taking banking details , promising delivery of packages but you recieve nothing, I tried quiring as to what's going on few weeks after they claim that they did not do any application and have nno records what so ever thereafter a few days later someone calls again thanking me for taking a contract and tries to offer you another product but they are still confused and trying to debit your account for funds.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
17 Jun 2021, 08:16Hi Mohamed,
Thank you for sharing your concerns with us.
We sincerely apologize for the level of service you have received regarding your contract query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124104
Regards,
The Mondo Team
Thank you for sharing your concerns with us.
We sincerely apologize for the level of service you have received regarding your contract query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124104
Regards,
The Mondo Team
Mondo's reply17 Jun 2021, 08:16
Official
Hi Mohamed,
Thank you for sharing your concerns with us.
We sincerely apologize for the level of service you have received regarding your contract query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124104
Regards,
The Mondo Team
Thank you for sharing your concerns with us.
We sincerely apologize for the level of service you have received regarding your contract query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124104
Regards,
The Mondo Team
Mondo's replyOfficial
17 Jun 2021, 15:51 Hi Mohamed,
Thank you for taking the time to write to us.
Please note that our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
Please note that our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
The Mondo Team
Mondo's reply17 Jun 2021, 15:51
Official
Hi Mohamed,
Thank you for taking the time to write to us.
Please note that our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
Please note that our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Jun 2021, 14:25Hi Mohamed,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request has been sent to the relevant department to find if the sales team has been in contact with you for a MTN contract.
Once we receive an update, we will call you to advise.
We do apologize for the inconvenience caused.
Have a great day further.
Regards,The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request has been sent to the relevant department to find if the sales team has been in contact with you for a MTN contract.
Once we receive an update, we will call you to advise.
We do apologize for the inconvenience caused.
Have a great day further.
Regards,The Mondo Team
Mondo's reply18 Jun 2021, 14:25
Official
Hi Mohamed,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request has been sent to the relevant department to find if the sales team has been in contact with you for a MTN contract.
Once we receive an update, we will call you to advise.
We do apologize for the inconvenience caused.
Have a great day further.
Regards,The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request has been sent to the relevant department to find if the sales team has been in contact with you for a MTN contract.
Once we receive an update, we will call you to advise.
We do apologize for the inconvenience caused.
Have a great day further.
Regards,The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 15:31Hi Mohamed,
As discussed with Kim, we have located your application and escalated to our sales division to identify why this was cancelled.
We will keep you updated once we receive feedback from our team.
Regards,
The Mondo Team
As discussed with Kim, we have located your application and escalated to our sales division to identify why this was cancelled.
We will keep you updated once we receive feedback from our team.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 15:31
Official
Hi Mohamed,
As discussed with Kim, we have located your application and escalated to our sales division to identify why this was cancelled.
We will keep you updated once we receive feedback from our team.
Regards,
The Mondo Team
As discussed with Kim, we have located your application and escalated to our sales division to identify why this was cancelled.
We will keep you updated once we receive feedback from our team.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jun 2021, 09:09Hi Mohamed,
As discussed with Kim, we have sent your details to our MTN team to contact you and have this redone.
Our team will be in contact with you.
Thank you for allowing us to look into your query.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with Kim, we have sent your details to our MTN team to contact you and have this redone.
Our team will be in contact with you.
Thank you for allowing us to look into your query.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 09:09
Official
Hi Mohamed,
As discussed with Kim, we have sent your details to our MTN team to contact you and have this redone.
Our team will be in contact with you.
Thank you for allowing us to look into your query.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with Kim, we have sent your details to our MTN team to contact you and have this redone.
Our team will be in contact with you.
Thank you for allowing us to look into your query.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team