VM
Vusi M

1 reviews | Active since Oct 2016

10 Nov 2021, 08:43

Mondo Cellphone contact is misleading

I'm just concerned with Mondo with them misleading people with their cellphone contracts. I was called by a guy who introduced himself as Stallone, and sold me a Telkom contract that comes with a phone and 10G data for R181 per month. To my surprise when i check on my Debicheck option on my bank app it's R362 meaning he has sold me to contracts without my consent. I called back so they can rectify the issue,and to my surprise, the package only comes with 1.5G data per month, not the 10G promised. I lodged a complaint and later cancelled the deal. So these people are not honest period. I would not recommend anyone to do business with them. But i thank the other people i spoke to at the customer service, they were quick to help me with the cancellation process.

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Replies (1)
Mondo
Mondo's reply10 Nov 2021, 09:11
Official
Hi Vusi,

Trust you are well.

Thank you for taking the time to write to us about your Telkom query.

Please note that the application reflects as cancelled.

Your query will now be closed.

We do apologize for the inconvenience caused.

Case No: RCO150086

Regards,

The Mondo Team