Mondo Cell service very poor

Just an update with regards to Mondo. They did come back to me on the date that I wrote the review. I was told that Telkom approved the phone and I will receive the phone within 3 working days. Till date still not received. When I made a phone call today, the consultant told me that it has been escalated, but they dont have any stock at the moment and the courier will contact me once it will get delivered. Everytime when I phone Mondo, there's a different story. Once again, month end, debit order going off, yet no phone no benefits of the package. It's really frustrating dealing with Mondo, they were very quick to sell me the package, but dont deliver when it comes to service. I am now frustrated and at a point where I want to send the one phone back, reverse my debit order and not deal with Mondo ever again. It will be nice if this situation can be escalated to a manager, rather than to a consultant, where I can speak to one person only and not to different people that gives me different stories about what is happening with the phone. When I asked about the screen protectors that was damaged when I received the phones, I was told they will get back to me. No one has come back to me with regards to the screen protectors.

Till date I haven't received any feedback from Mondo.