HH
Hlai H

1 reviews | Active since Jan 2022

06 Feb 2022, 19:04

Mondo can't be trusted. Take their offers at your own risk

Poor service, you can't evin get hold of their agent at their call center..... **** this ones

I app**** for a cancelation of a contract within 7 working days and they than canceled the contract after 3 month. And now I'm expecting to pay R3500 while the divice is not with and I have been seeding emails and calling their call center with no luck. When they want customers they can call you 40 times and when you want them you can't get hold of the. Take a contract offered by them at your own risky. Next time check reviews before agreeing to any I have learned the hard way

0
Replies (4)
Mondo
Mondo's reply07 Feb 2022, 08:15
Official
Hi Hlai,

Trust you are well.

Thank you for taking the time to write to us.

Kindly note that as per the Telkom system, your line is no longer active.

Due to Telkom sending you a payment request, we will send through a request to Telkom to correct your bill.

We do apologize for the inconvenience caused.

Case No: RCO180369

Regards,

The Mondo Team
Mondo
Mondo's reply08 Feb 2022, 16:26
Official
Hi Hlai,

Please note that Telkom has confirmed credit has been passed for your cancelled contract.

Your query will now be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team
HH
Hlai H's update09 Feb 2022, 11:45
Reviewer Update
I'm happy that Mondo finally resolved my case though it toke them some time but now I'm happy they have resolved my issue
Mondo
Mondo's reply09 Feb 2022, 11:54
Official
Hi Hlai, 

We thank you for your patience with us.
 
Regards,

The Mondo Team