XM
Xoli M
1 reviews | Active since Feb 2020
10 May 2021, 11:41
Mondo cannot be trusted
I took on a telephonic contract with Mondo mtn sales early February. The telephonic agreement between Mondo and I has not been honoured by mondo. When I request my contract, I am being sent an invalid contract because the date is incorrect. As a result of this mtn is not resolving my issue with the wrong monthly data. Ive sent emails and received invalid contracts.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
10 May 2021, 11:47Hi Xoli, Thanks for sharing your concerns with us. We apologize for your experience; this is not how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO118915 Regards,
The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO118915 Regards,
The Mondo Team
Best regards,
Mondo's reply10 May 2021, 11:47
Official
Hi Xoli, Thanks for sharing your concerns with us. We apologize for your experience; this is not how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO118915 Regards,
The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO118915 Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
11 May 2021, 15:08Hi Xoli, As discussed with our consultant, we are unable to make changes to the contractual agreement we have been sending to you as this is a PDF document which comes straight from the MTN system.
We have shared as much information as possible so you can raise the data allocation query with MTN.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to call or email our team. Regards,
The Mondo Team
We have shared as much information as possible so you can raise the data allocation query with MTN.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to call or email our team. Regards,
The Mondo Team
Best regards,
Mondo's reply11 May 2021, 15:08
Official
Hi Xoli, As discussed with our consultant, we are unable to make changes to the contractual agreement we have been sending to you as this is a PDF document which comes straight from the MTN system.
We have shared as much information as possible so you can raise the data allocation query with MTN.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to call or email our team. Regards,
The Mondo Team
We have shared as much information as possible so you can raise the data allocation query with MTN.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to call or email our team. Regards,
The Mondo Team
Best regards,