1 reviews | Active since Jul 2013
Mondo cannot activate service
I have received the worst experience with Mondo! The call centre agent Jessica Smit sold me an "upgrade" of my current package as my contract was past 24 months with Telkom, and because I had been struggling to do an upgrade for months I was eager to, finally, get this resolved. HOWEVER, this was not an upgrade but rather a new sale and I now had 2 contracts 1 with Telkom direct and 1 through Mondo, I went in store to sort this out after calling both telkom and Mondo numerous times... but this was not the worst part, 2 weeks later Mondo cannot activate my package and now after cancelling my existing package with telkom, Mondo CANNOT EVEN ACTIVATE MY ACCOUNT. So I haven't had connectivity for 2 weeks and no one can seem to help me!!!! I call in every day twice a day and every day they are logging a ticket with activations. I wish Mondo could just collect their device and cancel it altogether, refund me and I will sign up directly with Telkom. Its ridiculous!
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Best regards,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Best regards,
As discussed with our consultant, please note that we have raised this query with higher management at Telkom requesting for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
As discussed with our consultant, please note that we have raised this query with higher management at Telkom requesting for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Please note that we have raised this query with higher management at Telkom requesting for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Please note that we have raised this query with higher management at Telkom requesting for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Kindly respond to our email with your details in order to process the refund.
Also, please fill out the details on the email for the collection to be done.
Kind Regards,
Mondo Team
Best regards,
Kindly respond to our email with your details in order to process the refund.
Also, please fill out the details on the email for the collection to be done.
Kind Regards,
Mondo Team
Best regards,
As per your request, we have arranged for you to be credited the admin fee.
We have also made arrangements to have you r package uplifted.
Kind Regards,
Mondo Team
Best regards,
As per your request, we have arranged for you to be credited the admin fee.
We have also made arrangements to have you r package uplifted.
Kind Regards,
Mondo Team
Best regards,
As per your discussion with our consultant, please note that the collection has been re-booked with the courier company.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
As per your discussion with our consultant, please note that the collection has been re-booked with the courier company.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
As per your discussion with our consultant, please note that we have received your package and your application has been successfully cancelled.
Your query is now resolved.
Should you have any further queries please feel free to call us or email us.
Kind Regards,
Mondo Team
Best regards,
As per your discussion with our consultant, please note that we have received your package and your application has been successfully cancelled.
Your query is now resolved.
Should you have any further queries please feel free to call us or email us.
Kind Regards,
Mondo Team
Best regards,