Mondo Cancellation

I had upgraded a Vodacom Contract through Mondo. Very bad decision. The device did not work. It has been a total inconvenience sending it back and getting feedback. When I contacted them today they say that they canceled the upgrade and reverted to my previous contract. This does not make sense since the old contract was upgraded and replaced by the upgrade how does it still appear after canceling the upgrade which was on the original contract. Some of the client services staff think they want to dictate to clients and I by all means am saying that this company is bad news. Rather go to a store to do upgrades and new contracts. If you use Mondo the stores don't help you. Vodacom store couldn't assist me.

I will definitely not recommend this company. I have been trying to resolve this matter since the Beginning of January. I took the contract in December and am being billed for a contract I am not using.

They need to be briefed on the CPA.

Only upside is their 1 Customer Care Consultant Smangele Mthembu - The only diligent, respectful and honest consultant at Mondo, if it were not for her I would not have successfully returned the device via the courier.