1 reviews | Active since Mar 2021
Mondo cancelation of contract
After a consultant contacted me, and giving information through about a deal they have with Telkom (800 minutes call time etc.) I took out a contract with them. After receiving the sim , I realized that the consultant failed to mentioned that thr 800 minutes to makes calls only app**** yo telkom to telkom calls. I canceled the services on 2 Febr 2021. 10 March 2021 a debit order went of for this services and I called Mondo to ask the reason for this as the service was canceled, they rep**** that the cancelation is still in process and said that if I would like to get my money back, I'll have to take my bank statements to telkom. I refused the debit order from my side. And today 26 March 2021 the debit order AGAIN went of. I am struggling to cancel this services and Mondo keeps telling me to go to telkom.
Thank you for taking the time to write to us.
We sincerely apologize for the service you have received regarding your cancellation. One of our Customer Care Consultants will be in contact with you to assist with your query. Your Case Number is: RCO114853 Regards,
Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the service you have received regarding your cancellation. One of our Customer Care Consultants will be in contact with you to assist with your query. Your Case Number is: RCO114853 Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your cancellation to Telkom.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your cancellation to Telkom.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your contract has been successfully cancelled and your query is resolved.
Your case number is ***4.
Your credits should be done within 7-14 working days.
Please feel free to contact 10210 and quote your reference number when following up on this.
Should you have any further queries, you are welcome to call or email our team.
Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your contract has been successfully cancelled and your query is resolved.
Your case number is ***4.
Your credits should be done within 7-14 working days.
Please feel free to contact 10210 and quote your reference number when following up on this.
Should you have any further queries, you are welcome to call or email our team.
Regards,
Mondo Team
After a long struggle to cancel services with Mondo/Telkom (see previous review on them) & them assuring me that it is sorted out & the service is canceled. MONDO/TELKOM STILL DEBITS MY BANK ACCOUNT! & when I reverse the debit order from my side, since the services is canceled. THEY SEND ME A MESSAGE THAT SAYS "Services will be terminated due to non payment".
THE SERVICES IS SUPPOSED TO BE TERMINATED!!!
After a long struggle to cancel services with Mondo/Telkom (see previous review on them) & them assuring me that it is sorted out & the service is canceled. MONDO/TELKOM STILL DEBITS MY BANK ACCOUNT! & when I reverse the debit order from my side, since the services is canceled. THEY SEND ME A MESSAGE THAT SAYS "Services will be terminated due to non payment".
THE SERVICES IS SUPPOSED TO BE TERMINATED!!!
You recently spoke to our consultant Kim and she has resolved your query.
Regards,
The Mondo Team
You recently spoke to our consultant Kim and she has resolved your query.
Regards,
The Mondo Team