Mondo call centre is a ****!!

Never in my life have I been ********** broad day light by a company. You are giving MTN a bad reputation because of your incompetence nature. I was sold a MTN Wifi Uncapped deal for R249.00 month to month deal. The device was delivered days later after I made upfront payment. It was not working so I returned it on the 2nd day. The courier company collected the device but there was no solution so I requested for a cancellation and a refund. I called them and everything was a "success" I must wait for 7 - 14 days for the refund. Since late April it's July now. When I call they always blaming MTN for not providing them with feedback. I'm the one who's been following up they don't even bother. What frustrates me is that MTN is still debiting my account. Now I'm getting sms's that I owe R2499. What for, why, who, how????? they cannot explain they always escalating to this ghost department who clearly does not respond to their escalations because wow it's a dead end. Think twice before taking out a deal from this **** company!!!