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Goodenough L

1 reviews | Active since Oct 2019

21 Oct 2019, 16:00

Mondo

I don't understand why it is so difficult for mondo to cancel my contract and stop telling me my delivery is in progress and if I am not interested I can reject the delivery.my understanding is as the delivery is on progress it will be simple for you to cancel

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Replies (6)
Mondo
Mondo's reply21 Oct 2019, 16:02
Official
Good Day Goodenough, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
Mondo
Mondo's reply21 Oct 2019, 16:18
Official
Good Day Goodenough, 

As discussed with our consultant, please note that we have escalated your query to our internal Telkom team to look at how best we can assist you.

We will provide you with an update within 24 hours.
Kind Regards,

Mondo Team
Mondo
Mondo's reply23 Oct 2019, 13:14
Official
Good Day Goodenough, 

Please note that the delivery arrangements we have made for the new order has been submitted to the courier company.

Kindlyexpect a call from the courier company.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team
Mondo
Mondo's reply28 Oct 2019, 15:55
Official
Good Day Goodenough, 

Please note that your device has been successfully delivered and your query is resolved.

Should you have any further queries please feel free to email us or call us.
Kind Regards,

Mondo Team
GL
Goodenough L's update30 Oct 2019, 16:08
Reviewer Update
Thank you Kim for resolving my query.
Mondo
Mondo's reply11 Jan 2023, 14:38
Official