MB
Marianne B

1 reviews | Active since Oct 2015

23 Oct 2015, 08:06

Mondo - Breach Protection of Personal Information

Telemarketer from a company Mondo phoned my 14 year old daughter at school. As I am responsible for my her account, they phoned me. They claimed to be an approved trade partner of Vodacom, giving exact detail of Vodacom package my daughter is on - when she bought additional data (date, data package size and price). That information they could only get from the Vodacom system. They noted that they have access to the Vodacom system.<br> <br> They could not answer satisfactory: 1) Who at Vodacom authorised the release of my 14 yr old daughter's personal details and information to Mondo? 2) Can it be proven that I expressly consented to this? and, if not, 3) Is this not a violation of the Protection of Personal Information Act (PPIA) of 2013?<br> <br> I requested a copy of the recorded conversation and information where the data was obtained was promised a call from a \senior manager"at Mondo. 2 days later I have not had a response. <br> <br> To the management at Vodacom 1) Is Mondo an \""approved trade partner\"" of Vodacom"

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Replies (1)
Mondo
Mondo's reply23 Oct 2015, 08:16
Official
Hello Marianne Brown,

Thank you for raising your query with Mondo Customer Care. We are currently investigating your query and will revert with feedback ASAP.

We would like to apologies for any inconvenience caused.

Please do not hesitate to contact us should you have any further queries.

Kind Regards
Mondo Customer Care
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