HAMT
Hichson Andrew Mc Thebe
1 reviews | Active since Jun 2021
23 Jun 2021, 10:39
Mondo : Bad servise.
Bad Bad service. I upgraded my phone and selected a SamsungA32, but they delivered a SamsungA01. I am still struggling to exchange this phone. It is still in the box and I refuse to use it. They now claim I selected the A01, which is a lie.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
23 Jun 2021, 10:43Hi Hichson,
Thank you for taking the time to write to us about your upgrade device query.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO125000
Regards,
The Mondo Team
Thank you for taking the time to write to us about your upgrade device query.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO125000
Regards,
The Mondo Team
Mondo's reply23 Jun 2021, 10:43
Official
Hi Hichson,
Thank you for taking the time to write to us about your upgrade device query.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO125000
Regards,
The Mondo Team
Thank you for taking the time to write to us about your upgrade device query.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO125000
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 15:01Hi Hichson,
As discussed with Kim, we have made collection arrangements.
Once your package is returned we will submit cancellation.
Regards,
The Mondo Team
As discussed with Kim, we have made collection arrangements.
Once your package is returned we will submit cancellation.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 15:01
Official
Hi Hichson,
As discussed with Kim, we have made collection arrangements.
Once your package is returned we will submit cancellation.
Regards,
The Mondo Team
As discussed with Kim, we have made collection arrangements.
Once your package is returned we will submit cancellation.
Regards,
The Mondo Team
Mondo's replyOfficial
02 Jul 2021, 11:38Hi Hichson,
Trust you are well.
Please note that an escalation has been sent to the DSV team to confirm if the order was returned to the warehouse.
Once we receive feedback, a cancellation will be submitted and we will keep you informed.
Regards,
The Mondo Team
Trust you are well.
Please note that an escalation has been sent to the DSV team to confirm if the order was returned to the warehouse.
Once we receive feedback, a cancellation will be submitted and we will keep you informed.
Regards,
The Mondo Team
Mondo's reply02 Jul 2021, 11:38
Official
Hi Hichson,
Trust you are well.
Please note that an escalation has been sent to the DSV team to confirm if the order was returned to the warehouse.
Once we receive feedback, a cancellation will be submitted and we will keep you informed.
Regards,
The Mondo Team
Trust you are well.
Please note that an escalation has been sent to the DSV team to confirm if the order was returned to the warehouse.
Once we receive feedback, a cancellation will be submitted and we will keep you informed.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Jul 2021, 10:42Hi Hichson,
Trust you are well.
As discussed with Nicole, your Telkom collection and cancellation has been done.
Thank you for allowing us to look into your query.
Your query is now resolved and closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, your Telkom collection and cancellation has been done.
Thank you for allowing us to look into your query.
Your query is now resolved and closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply05 Jul 2021, 10:42
Official
Hi Hichson,
Trust you are well.
As discussed with Nicole, your Telkom collection and cancellation has been done.
Thank you for allowing us to look into your query.
Your query is now resolved and closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, your Telkom collection and cancellation has been done.
Thank you for allowing us to look into your query.
Your query is now resolved and closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team