Mondo; Bad service provider!!!!!

A Mondo consultant sold me a Telkom package which was a Wi-Fi router. I signed the contract and they delivered the router, a month later I discovered that I owe Telkom much more than the price we agreed on. So when I enquiried they told me that I never used the package I signed for but I was on out of bundle data rate because there is no Telkom coverage at the place where I stay and my workplace as a result their package is not working. This was not my fault since the consultant never explained this to me but I opened the case with Telkom and in August 2017 the case was closed and we agreed that the contract needed to be terminated and I paid the amount that was due to them. Now Mondo needed to collect the router; they didn't come from August 2017 until now.

Last year I was contacted by the debt collector saying they were sent by Telkom because my account is in arrears; I had to contact Telkom again and they said until Mondo give them information about the collection of the router the account will remain active although the case was closed but the router needed to be collected and proof must be sent to Telkom. I contacted Mondo monthly asking them to collect the router they didn't come. I'm still waiting for them it's almost two years now. This affects my credit score . I regret the decision I made to take a contract through Mondo. Trying to contact them is another headache I spend almost R50 per call to them.