SM
Sibongile M
1 reviews | Active since Dec 2023
18 Dec 2023, 11:55
Mondo Bad Service
Service is very bad. Did an online purchase of home internet. Received my order on the 30th of November 2023. Till to date my SIM is not yet activated because someone didn't close my order..Their consultants got the nerve to tell me that they can on their system that I have been logging calls from the 1 December 2023 but with no help , still they are not doing anything about the problem. All they can promise is to call back and they don't call back. I must say I am very disappointed with the service, I regret taking this contract.
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Mondo's replyOfficial
21 Dec 2023, 09:58Hi Sibongile,
Thank you for taking the time to write to us about your MTN activation query.
We sincerely apologize for the level of service you have received. There is a delay in activation due to a technical error however the MTN back office department is working on this and we will keep you updated.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN activation query.
We sincerely apologize for the level of service you have received. There is a delay in activation due to a technical error however the MTN back office department is working on this and we will keep you updated.
Regards,
The Mondo Team
Mondo's reply21 Dec 2023, 09:58
Official
Hi Sibongile,
Thank you for taking the time to write to us about your MTN activation query.
We sincerely apologize for the level of service you have received. There is a delay in activation due to a technical error however the MTN back office department is working on this and we will keep you updated.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN activation query.
We sincerely apologize for the level of service you have received. There is a delay in activation due to a technical error however the MTN back office department is working on this and we will keep you updated.
Regards,
The Mondo Team