Mondo bad service

Item: Mondo
Rating: 1
Author: Melanie S

I bought a wireless mifi device through Mondo. The terms and conditions state that activation will take 24 - 48 hours after delivery. My device was delivered on Monday afternoon. It's Friday today, and still my device is not been activated. I called 3 times and each time they say there is a technical error and they will attend to the problem asap. Yesterday morning they said they will activate my device manually. AND STILL NO ACTIVATION. They are quick to take your money but slow to provide!!!!!!! Please think twice before you buy anything through MONDO

Helpful (0)

Replies (4)

Mondo's replyOfficial

04 Dec 2020, 08:05

Hi Melanie,

Thank you for writing to us.

Please note that our consultant will be in contact with you.

Regards

The Mondo Team

Mondo's reply04 Dec 2020, 08:05

Official

Hi Melanie,

Thank you for writing to us.

Please note that our consultant will be in contact with you.

Regards

The Mondo Team

Melanie S's updateReviewer Update

04 Dec 2020, 08:37

Yes, the consultant has been in contact the past 3 days. And the only answer they give
me is: there is a system issue or there is a technical error. This is ridiculous!!!! Yesterday they
said they will activate my device manually. Another day has gone, and NO ACTIVATION

Melanie S's update04 Dec 2020, 08:37

Reviewer Update

Mondo's replyOfficial

04 Dec 2020, 09:14

Hi Melanie,

As discussed with our consultant, please note that we have escalated your activation query to the relevant department and requested that priority be placed on this.

We will revert with feedback.

Regards

The Mondo Team

Mondo's reply04 Dec 2020, 09:14

Official

Mondo's replyOfficial

04 Dec 2020, 11:57

Hi Melanie,

As per your email communication with our consultant please note that your contract has been successfully activated and your query is resolved.

Should you have any further queries please feel free to email us.

Regards

The Mondo Team

Mondo's reply04 Dec 2020, 11:57

Official