EF
Enid F
1 reviews | Active since Oct 2021
29 Oct 2021, 03:17
Mondo bad service and ********** order I'm so angry
They are ********** the tell you about a promo Mondo service is not gud they made a contract without my permission I firstly wanted to go for the promo but then afterwards I said no the woman made the contract but she said I must think about it she will phone me back at five she never did now I'm struggling to cancel it they saw I finished my airtime on them they didn't even phone me back I wasted so much much airtime on then I planned on ordering on there website but this put me off.
Helpful (0)
Replies (11)0
Replies (11)
Mondo's replyOfficial
29 Oct 2021, 08:27Hi Enid,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147191
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147191
Regards,
The Mondo Team
Mondo's reply29 Oct 2021, 08:27
Official
Hi Enid,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147191
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147191
Regards,
The Mondo Team
EF
Enid F's updateReviewer Update
31 Oct 2021, 19:29I'm still waiting they haven't came back to me yet
EF
Enid F's update31 Oct 2021, 19:29
Reviewer Update
I'm still waiting they haven't came back to me yet
EF
Enid F's updateReviewer Update
02 Nov 2021, 06:42How long must I wait for you to call me back I won't phone back coz I'm not gona waste another R50 airtime on you and I'm not gona pay for something I don't have and don't want,so how long must I wait
EF
Enid F's update02 Nov 2021, 06:42
Reviewer Update
How long must I wait for you to call me back I won't phone back coz I'm not gona waste another R50 airtime on you and I'm not gona pay for something I don't have and don't want,so how long must I wait
Mondo's replyOfficial
02 Nov 2021, 16:24Good day,
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Mondo's reply02 Nov 2021, 16:24
Official
Good day,
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
EF
Enid F's updateReviewer Update
03 Nov 2021, 21:13The lies I'm still waiting no phone call
EF
Enid F's update03 Nov 2021, 21:13
Reviewer Update
The lies I'm still waiting no phone call
EF
Enid F's updateReviewer Update
03 Nov 2021, 21:29Phone me at 8 o'clock tomorrow morning coz I'll be busy from 9 to 6
EF
Enid F's update03 Nov 2021, 21:29
Reviewer Update
Phone me at 8 o'clock tomorrow morning coz I'll be busy from 9 to 6
EF
Enid F's updateReviewer Update
04 Nov 2021, 09:29I'm still waiting I will be busy
EF
Enid F's update04 Nov 2021, 09:29
Reviewer Update
I'm still waiting I will be busy
Mondo's replyOfficial
04 Nov 2021, 16:33Good day,
We do apologize for the inconvenience caused.
Kindly note that a request for the recent MTN order, has been escalated to the relevant team in order to assist with a cancellation.
One we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that a request for the recent MTN order, has been escalated to the relevant team in order to assist with a cancellation.
One we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply04 Nov 2021, 16:33
Official
Good day,
We do apologize for the inconvenience caused.
Kindly note that a request for the recent MTN order, has been escalated to the relevant team in order to assist with a cancellation.
One we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that a request for the recent MTN order, has been escalated to the relevant team in order to assist with a cancellation.
One we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
EF
Enid F's updateReviewer Update
08 Nov 2021, 13:15I'm still waiting if u don't sort it out now then you will see coz I'm tired of waiting
EF
Enid F's update08 Nov 2021, 13:15
Reviewer Update
I'm still waiting if u don't sort it out now then you will see coz I'm tired of waiting
EF
Enid F's updateReviewer Update
08 Nov 2021, 13:16And ur not gona deduct any money from my account
EF
Enid F's update08 Nov 2021, 13:16
Reviewer Update
And ur not gona deduct any money from my account
Mondo's replyOfficial
09 Nov 2021, 09:59Good day,
Trust you are well.
Please note that the recent MTN application which was processed has been cancelled.
Your query has been resolved and will be closed.
Kindly note that due to the application being cancelled, there will be no debits going off your account.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN application which was processed has been cancelled.
Your query has been resolved and will be closed.
Kindly note that due to the application being cancelled, there will be no debits going off your account.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply09 Nov 2021, 09:59
Official
Good day,
Trust you are well.
Please note that the recent MTN application which was processed has been cancelled.
Your query has been resolved and will be closed.
Kindly note that due to the application being cancelled, there will be no debits going off your account.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN application which was processed has been cancelled.
Your query has been resolved and will be closed.
Kindly note that due to the application being cancelled, there will be no debits going off your account.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team