KM
Kuki M
1 reviews | Active since Apr 2019
01 Mar 2022, 09:08
Mondo bad service
Mondo I'm so disappointed in you, I took a router ZTE uncapped I was told its a valentines offer I will only be paying 265 monthly starting from end of march, to my surprise today I was debited over 1000 for what I don't know this is 2nd contract with you guys and believe me I will expose you if this doesn't get sorted sooner This is **********
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
01 Mar 2022, 09:21Hi Kuki,
Trust you are well.
Thank you for taking the time to write to us about your MTN bill query.
As per your discussion with our Customer Care consultant this morning, please note that an investigation has been logged for the sale call recording to be assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused and for the level of service which you have received thus far.
Case No: RCO191431
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN bill query.
As per your discussion with our Customer Care consultant this morning, please note that an investigation has been logged for the sale call recording to be assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused and for the level of service which you have received thus far.
Case No: RCO191431
Regards,
The Mondo Team
Mondo's reply01 Mar 2022, 09:21
Official
Hi Kuki,
Trust you are well.
Thank you for taking the time to write to us about your MTN bill query.
As per your discussion with our Customer Care consultant this morning, please note that an investigation has been logged for the sale call recording to be assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused and for the level of service which you have received thus far.
Case No: RCO191431
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN bill query.
As per your discussion with our Customer Care consultant this morning, please note that an investigation has been logged for the sale call recording to be assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused and for the level of service which you have received thus far.
Case No: RCO191431
Regards,
The Mondo Team
KM
Kuki M's updateReviewer Update
07 Mar 2022, 11:47The amount of ***** in this company is sickening ,your consultant sold me a package that does not exist,laid a complaint and I'm told to cancel the contract as it works in my favor after messing up with my credit ratings this is how you guys always getaway,i will be taking this further as a consumer i am unfairly treated and as from today i don't want to hear anything from you guys my contact number should be erased from your marketing.
I will never ever recommend or refer anyone to you.
I will never ever recommend or refer anyone to you.
KM
Kuki M's update07 Mar 2022, 11:47
Reviewer Update
The amount of ***** in this company is sickening ,your consultant sold me a package that does not exist,laid a complaint and I'm told to cancel the contract as it works in my favor after messing up with my credit ratings this is how you guys always getaway,i will be taking this further as a consumer i am unfairly treated and as from today i don't want to hear anything from you guys my contact number should be erased from your marketing.
I will never ever recommend or refer anyone to you.
I will never ever recommend or refer anyone to you.
Mondo's replyOfficial
07 Mar 2022, 15:00Hi Kuki,
Trust you are well.
As discussed with Nicole, please note that your query was deemed Valid (in your favor).
Kindly note that we have escalated a request to our management team to find what alternative options we have for you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your query was deemed Valid (in your favor).
Kindly note that we have escalated a request to our management team to find what alternative options we have for you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply07 Mar 2022, 15:00
Official
Hi Kuki,
Trust you are well.
As discussed with Nicole, please note that your query was deemed Valid (in your favor).
Kindly note that we have escalated a request to our management team to find what alternative options we have for you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your query was deemed Valid (in your favor).
Kindly note that we have escalated a request to our management team to find what alternative options we have for you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
KM
Kuki M's updateReviewer Update
11 Mar 2022, 09:18If this works on my favour then why is mtn sending me invoices of over a R1000 and stating how bad this is going to affect my credit profile you guys are just useless your consultant promised to call back on the 9th until today nothing is happening
I need a solution to this matter as in yesterday,cancelling the contract is just you guys running away from your responsibilities and that is not going to happen
I need a solution to this matter as in yesterday,cancelling the contract is just you guys running away from your responsibilities and that is not going to happen
KM
Kuki M's update11 Mar 2022, 09:18
Reviewer Update
If this works on my favour then why is mtn sending me invoices of over a R1000 and stating how bad this is going to affect my credit profile you guys are just useless your consultant promised to call back on the 9th until today nothing is happening
I need a solution to this matter as in yesterday,cancelling the contract is just you guys running away from your responsibilities and that is not going to happen
I need a solution to this matter as in yesterday,cancelling the contract is just you guys running away from your responsibilities and that is not going to happen
KM
Kuki M's updateReviewer Update
16 Mar 2022, 08:59Mondo since well you guys are failing to come up with a solution to this matter,I need all my call recordings to date, you guys are ripping us off, poor service and misleading information
KM
Kuki M's update16 Mar 2022, 08:59
Reviewer Update
Mondo since well you guys are failing to come up with a solution to this matter,I need all my call recordings to date, you guys are ripping us off, poor service and misleading information
Mondo's replyOfficial
04 Apr 2022, 13:33Hi Kuki,
Trust you are well.
As per our records, we have found that a collection was done and cancellation was submitted for you.
Kindly note that the MTN team is currently working on your cancellation and once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that a collection was done and cancellation was submitted for you.
Kindly note that the MTN team is currently working on your cancellation and once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply04 Apr 2022, 13:33
Official
Hi Kuki,
Trust you are well.
As per our records, we have found that a collection was done and cancellation was submitted for you.
Kindly note that the MTN team is currently working on your cancellation and once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that a collection was done and cancellation was submitted for you.
Kindly note that the MTN team is currently working on your cancellation and once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Apr 2022, 10:21Hi Kuki,
Trust you are well.
Please note that your MTN cancellation has been done.
We do apologize for the delay.
Kindly note that your query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
We do apologize for the delay.
Kindly note that your query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply13 Apr 2022, 10:21
Official
Hi Kuki,
Trust you are well.
Please note that your MTN cancellation has been done.
We do apologize for the delay.
Kindly note that your query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
We do apologize for the delay.
Kindly note that your query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
KM
Kuki M's updateReviewer Update
28 Apr 2022, 08:13I received a message from mtn that I have to pay R2903. 68 today, can you guys make sure that account is settled and proof of account closure send to me
KM
Kuki M's update28 Apr 2022, 08:13
Reviewer Update
I received a message from mtn that I have to pay R2903. 68 today, can you guys make sure that account is settled and proof of account closure send to me
Mondo's replyOfficial
26 May 2022, 14:25Hi Kuki,
Please note that you may request a proof of account closure from MTN direct.
Regards,
The Mondo Team
Please note that you may request a proof of account closure from MTN direct.
Regards,
The Mondo Team
Mondo's reply26 May 2022, 14:25
Official
Hi Kuki,
Please note that you may request a proof of account closure from MTN direct.
Regards,
The Mondo Team
Please note that you may request a proof of account closure from MTN direct.
Regards,
The Mondo Team