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mari N

1 reviews | Active since Nov 2019

28 Nov 2019, 16:25

Mondo bad service

Mondo contacted me with a deal . They checked if Telkom is having a signal in Koster. After delivery no signal.

Friends of mine are struggling with the same problem.

There is no help-line where you can get the correct help. If you call it is not available !!

0
Replies (4)
Mondo
Mondo's reply28 Nov 2019, 16:27
Official
Good Day Mari, 

Thank you for raising your query with us.
Please note that we will be in contact with you shortly.

Kind Regards,

Mondo Team
Mondo
Mondo's reply29 Nov 2019, 16:37
Official
Good Day Mari, 

As discussed with our consultant, please note that we have escalated the above query to the network service provider in order for us to resolve asap.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team 
Mondo
Mondo's reply05 Dec 2019, 17:09
Official
Good Day Mari, 

Please note that we have followed up with Telkom on the above network query.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team 
Mondo
Mondo's reply09 Dec 2019, 11:40
Official
Good Day Mari, 

Please note that we have made arrangements for you to be compensated for the months that you did not have coverage on 1 line ONLY. 

You have confirmed that you have coverage since March 2019.

Your query is now resolved and you may contact us should you have any further queries.
Kind Regards,

Mondo Team