LVdW
Lynette Van der Walt
1 reviews | Active since Oct 2015
02 Feb 2022, 21:03
Mondo.. bad service
I received my router early Dec 2021. Only when I opend it I saw I would not be able to use the router because my house does not have the correct plug for the cable. Now.. their service is excellent when they want to sell a router but when I want to cancel and explained my reasons there reply... they will not be able to send a courrier in the next 3 months. I then took it to a MTN store in Menlyn.. they need the contract.. do you think Mondo wants to release the contract ... NO contract for the past 20 days.. but I have to pay montly for something I can not use..
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
02 Feb 2022, 21:11Hi Lynette,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178951
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178951
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 21:11
Official
Hi Lynette,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178951
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178951
Regards,
The Mondo Team
Mondo's replyOfficial
08 Feb 2022, 13:30Hi Lynette,
Trust you are well.
Please note that an urgent collection request has been sent to MTN DSV.
DSV couriers will be in contact with you, in order to verify collection details.
Regards,
The Mondo Team
Mondo's reply08 Feb 2022, 13:30
Official
Hi Lynette,
Trust you are well.
Please note that an urgent collection request has been sent to MTN DSV.
DSV couriers will be in contact with you, in order to verify collection details.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Dec 2022, 11:33Good Day Lynette,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply05 Dec 2022, 11:33
Official
Good Day Lynette,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team