K
Kamogelo
1 reviews | Active since Jul 2021
22 Mar 2023, 16:07
Mondo bad for customers
Mondo are ******** , I have been calling every week for a cancellation and they tell me the same story everyday, my Bill has pilled up and I am getting poor credit rating and my line has been suspended because they cant fix complete my cancellation. no should go into business with them , they have poor customer handling. one of their agents made me write a good review about them but im only realizing now that I was used.
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Replies (3)K
Kamogelo's updateReviewer Update
22 Mar 2023, 16:10They will even reply in public with
" Please note that we have escalated your query to the relevant department for urgent assistance.Once we receive an update, we will advise you."
and trust me this is no different from what their agents say.
" Please note that we have escalated your query to the relevant department for urgent assistance.Once we receive an update, we will advise you."
and trust me this is no different from what their agents say.
K
Kamogelo's update22 Mar 2023, 16:10
Reviewer Update
They will even reply in public with
" Please note that we have escalated your query to the relevant department for urgent assistance.Once we receive an update, we will advise you."
and trust me this is no different from what their agents say.
" Please note that we have escalated your query to the relevant department for urgent assistance.Once we receive an update, we will advise you."
and trust me this is no different from what their agents say.
Mondo's replyOfficial
22 Mar 2023, 16:21Hi Kamogelo,
Thank you for reaching out to us regarding your pending MTN cancellation.
As per our records, a request has been sent to the MTN cancellations department for assistance with a cancellation.
We will update you once feedback is received from MTN.
Case Number: RCO353328
Regards,
The Mondo Team
Thank you for reaching out to us regarding your pending MTN cancellation.
As per our records, a request has been sent to the MTN cancellations department for assistance with a cancellation.
We will update you once feedback is received from MTN.
Case Number: RCO353328
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 16:21
Official
Hi Kamogelo,
Thank you for reaching out to us regarding your pending MTN cancellation.
As per our records, a request has been sent to the MTN cancellations department for assistance with a cancellation.
We will update you once feedback is received from MTN.
Case Number: RCO353328
Regards,
The Mondo Team
Thank you for reaching out to us regarding your pending MTN cancellation.
As per our records, a request has been sent to the MTN cancellations department for assistance with a cancellation.
We will update you once feedback is received from MTN.
Case Number: RCO353328
Regards,
The Mondo Team
Mondo's replyOfficial
24 Mar 2023, 15:00Good Day Kamogelo,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply24 Mar 2023, 15:00
Official
Good Day Kamogelo,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team