OA
Oscar A
1 reviews | Active since Aug 2021
29 Aug 2021, 19:03
Mondo
I received a call from mondo app**** for a deal was told to accept the R149 admin fee n it will be deducted the 27th of August n money was deducted and recieved a message that I'll receive my handsets in 2-5 working days....I tracked my application n all of a sudden I can't track it anymore on my I'd is no longer any deals that should get delivered to me...this after I received a successful message from then and after they deducted R149 for admin fee
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Mondo's replyOfficial
30 Aug 2021, 08:48Hi Oscar,
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133397
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133397
Regards,
The Mondo Team
Mondo's reply30 Aug 2021, 08:48
Official
Hi Oscar,
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133397
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133397
Regards,
The Mondo Team