TC
Tina C
1 reviews | Active since Aug 2010
30 Apr 2021, 12:06
Mondo - Avoid them and don't do business with them!!
My husband tried to cancel a data only sim card contract within 4 days of receiving said sim card. No contract was ever signed and surely there is a cooling off period? We have now been trying for 3 months to cancel this thing with no success. Each month his account is debited and each week when he phones, he is told to "give the person days 3 to resolve, they will come back to him". It never happens. Avoid Mondo like the plague. It isnt worth the time and effort.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
30 Apr 2021, 12:14Hi Tina,
Thank you for taking the time to share the account holder's concerns with us.
One of our customer care consultants will be in contact with the account holder to assist with the cancellation query.
Ref Number: RCO117902
Regards,
The Mondo Team
Thank you for taking the time to share the account holder's concerns with us.
One of our customer care consultants will be in contact with the account holder to assist with the cancellation query.
Ref Number: RCO117902
Regards,
The Mondo Team
Mondo's reply30 Apr 2021, 12:14
Official
Hi Tina,
Thank you for taking the time to share the account holder's concerns with us.
One of our customer care consultants will be in contact with the account holder to assist with the cancellation query.
Ref Number: RCO117902
Regards,
The Mondo Team
Thank you for taking the time to share the account holder's concerns with us.
One of our customer care consultants will be in contact with the account holder to assist with the cancellation query.
Ref Number: RCO117902
Regards,
The Mondo Team
Mondo's replyOfficial
04 May 2021, 15:00Hi Tina,
We have contacted the account holder and provided him with an update.
The query is now resolved and will be closed.
Should the account holder have any further queries he is welcome to email or call our team.
Regards,
The Mondo Team
We have contacted the account holder and provided him with an update.
The query is now resolved and will be closed.
Should the account holder have any further queries he is welcome to email or call our team.
Regards,
The Mondo Team
Mondo's reply04 May 2021, 15:00
Official
Hi Tina,
We have contacted the account holder and provided him with an update.
The query is now resolved and will be closed.
Should the account holder have any further queries he is welcome to email or call our team.
Regards,
The Mondo Team
We have contacted the account holder and provided him with an update.
The query is now resolved and will be closed.
Should the account holder have any further queries he is welcome to email or call our team.
Regards,
The Mondo Team
TC
Tina C's updateReviewer Update
04 May 2021, 17:21Its just a pity that one has to resort to this kind of interaction on a platform such as Hello Peter before one gets the help needed. He phoned you guys so many times and each person he spoke to could have done this as simply as what you have done now. Whilst we remain unimpressed with Mondo overall, I will change my rating once I see that the account is no longer debited on the 20th. To the person that has assisted us, I thank you.
TC
Tina C's update04 May 2021, 17:21
Reviewer Update
Its just a pity that one has to resort to this kind of interaction on a platform such as Hello Peter before one gets the help needed. He phoned you guys so many times and each person he spoke to could have done this as simply as what you have done now. Whilst we remain unimpressed with Mondo overall, I will change my rating once I see that the account is no longer debited on the 20th. To the person that has assisted us, I thank you.
Mondo's replyOfficial
05 May 2021, 10:32Hi Tina,
Thank you for taking the time to share your experience.
We do apologize that you had to resort to Hello Peter to get this matter resolved but, we do thank you for raising the query.
Your feedback means a lot to us.
The account holder is welcome to call or email us should he have any further queries.
Regards,
The Mondo Team
Thank you for taking the time to share your experience.
We do apologize that you had to resort to Hello Peter to get this matter resolved but, we do thank you for raising the query.
Your feedback means a lot to us.
The account holder is welcome to call or email us should he have any further queries.
Regards,
The Mondo Team
Mondo's reply05 May 2021, 10:32
Official
Hi Tina,
Thank you for taking the time to share your experience.
We do apologize that you had to resort to Hello Peter to get this matter resolved but, we do thank you for raising the query.
Your feedback means a lot to us.
The account holder is welcome to call or email us should he have any further queries.
Regards,
The Mondo Team
Thank you for taking the time to share your experience.
We do apologize that you had to resort to Hello Peter to get this matter resolved but, we do thank you for raising the query.
Your feedback means a lot to us.
The account holder is welcome to call or email us should he have any further queries.
Regards,
The Mondo Team
TC
Tina C's updateReviewer Update
25 May 2021, 11:33I thought I would be able to edit this review but unfortunately cannot. To be fair to Mondo and for anyone reading this, Mondo has resolved our issue and we are satisfied with the outcome. Thank you.
TC
Tina C's update25 May 2021, 11:33
Reviewer Update
I thought I would be able to edit this review but unfortunately cannot. To be fair to Mondo and for anyone reading this, Mondo has resolved our issue and we are satisfied with the outcome. Thank you.
Mondo's replyOfficial
25 May 2021, 11:36Hi Tina,
Thank you for writing to us.
The account holder is welcome to call or email us should he have any further queries.
Regards,
The Mondo Team
Thank you for writing to us.
The account holder is welcome to call or email us should he have any further queries.
Regards,
The Mondo Team
Mondo's reply25 May 2021, 11:36
Official
Hi Tina,
Thank you for writing to us.
The account holder is welcome to call or email us should he have any further queries.
Regards,
The Mondo Team
Thank you for writing to us.
The account holder is welcome to call or email us should he have any further queries.
Regards,
The Mondo Team