LO
Lina O

1 reviews | Active since Jul 2024

23 Jul 2024, 14:18

Mondo ***** as they have not given what they promised and will do nothing to fix it.

I was contacted by a representative whom I had thought was a branch of MTN but it turns out they are not. I was told that the contract I was currently on was cheaper. I was promised it would be exactly the same BUT they **** as my 500min that I was receiving was not longer coming through. I requested everything to be reversed as I was unhappy and had not been given all the information. They listened to the voice calls and confirmed they would reverse my contract to exactly the way it was but they have not as I still don't get my 500 minutes. It is impossible to speak to anyone other can the call centre. This is ***** and if anyone has had similar I would be interested to hear about it.

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Replies (1)
Mondo
Mondo's reply24 Jul 2024, 14:59
Official
Hi Lina  ,
 
Thank you for taking the time to write to us about the quality of service you received.
 
We sincerely apologize for the service you received and  for any inconvenience caused.

We are currently working on your query regarding your 500 promotional minutes that you were receiving.

We will advise you further once we receive feedback from the relevant team.

Regards,
The Mondo Team