#Mondo are Terrible
I would actually give a naught star review Absolutely the worst experience ever. They are very fast to put through deal with the supposed quotes being emailed to you. Next joke!!! My "order" has been placed and is placed for delivery. Try phoning and 15 min later still on hold. So do not even try and use the *** number. Go on live chat and the person doesn't even come back to you to say please hold on every now and again. All I wanted is the quotes to be emailed to me. He gives the amounts I am going to be paying in text with the live chat --- I WANT THE QUOTE so I can see what I am letting myself in for. At the end I get told I can cancel if I want. Then finally he will re-email the quotes and ..... I am not holding my breath, still nothing. Very, very poor service. I will definitely not be recommending Mondoš”
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
13 Oct 2022, 09:21Good day Jane,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO285579
Regards,
The Mondo Team
Mondo's reply13 Oct 2022, 09:21
Official
Good day Jane,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO285579
Regards,
The Mondo Team
's updateReviewer Update
13 Oct 2022, 09:47Not holding my breath
's update13 Oct 2022, 09:47
Reviewer Update
Not holding my breath
Mondo's replyOfficial
13 Oct 2022, 11:23Hi Jane,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Vodacom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Vodacom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Mondo's reply13 Oct 2022, 11:23
Official
Hi Jane,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Vodacom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Vodacom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Mondo's replyOfficial
13 Oct 2022, 12:57Hi Jane,
Trust you are well.
As per our telephonic discussion, please note that 3 upgrades were processed for you on your Vodacom account.
As confirmed, the quotes were sent to you via. email.
We do apologize for the miscommunication and level of service that you received.
Thank you for allowing us to look into your query.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that 3 upgrades were processed for you on your Vodacom account.
As confirmed, the quotes were sent to you via. email.
We do apologize for the miscommunication and level of service that you received.
Thank you for allowing us to look into your query.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Kind Regards,
The Mondo Team - Nicole
Mondo's reply13 Oct 2022, 12:57
Official
Hi Jane,
Trust you are well.
As per our telephonic discussion, please note that 3 upgrades were processed for you on your Vodacom account.
As confirmed, the quotes were sent to you via. email.
We do apologize for the miscommunication and level of service that you received.
Thank you for allowing us to look into your query.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that 3 upgrades were processed for you on your Vodacom account.
As confirmed, the quotes were sent to you via. email.
We do apologize for the miscommunication and level of service that you received.
Thank you for allowing us to look into your query.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Kind Regards,
The Mondo Team - Nicole
's updateReviewer Update
13 Oct 2022, 12:59Thank you, to the friendly lady who reached out to sort this out. Within 5 min I had my emails that I could go through. That was all I needed, I am just sorry it took from 8H05 to 10H30 to get no where with so many different people. To the lady who helped me from Customer care you get 5 stars from me. Just the rest that need jacking up
's update13 Oct 2022, 12:59
Reviewer Update
Thank you, to the friendly lady who reached out to sort this out. Within 5 min I had my emails that I could go through. That was all I needed, I am just sorry it took from 8H05 to 10H30 to get no where with so many different people. To the lady who helped me from Customer care you get 5 stars from me. Just the rest that need jacking up
Mondo's replyOfficial
14 Oct 2022, 11:14Hi Jane,
You are most welcome.
Thank you for rating the service that you received from Nicole.
Your concern has been acknowledged and will be addressed.
Regards,
The Mondo Team
You are most welcome.
Thank you for rating the service that you received from Nicole.
Your concern has been acknowledged and will be addressed.
Regards,
The Mondo Team
Mondo's reply14 Oct 2022, 11:14
Official
Hi Jane,
You are most welcome.
Thank you for rating the service that you received from Nicole.
Your concern has been acknowledged and will be addressed.
Regards,
The Mondo Team
You are most welcome.
Thank you for rating the service that you received from Nicole.
Your concern has been acknowledged and will be addressed.
Regards,
The Mondo Team