JR
Jason R

1 reviews | Active since Oct 2023

14 Oct 2023, 17:13

Mondo are *****sters and ****mers

I have called Mondo over 10 times to dispute a debit order and product that was taken falsely under my name and have not received any meaningful assistance. I did not consent to this product and have requested a full refund for all funds deducted from my account.

I initially logged the case with Mondo which was apparently unsuccessful as they stated I agreed to the terms in a recording. I then requested the recording from Mondo multiple times and this was not provided to me. I tried calling African Unity per Mondo's advise and received no help there either. I was then advised by a Mondo Consultant to physically go to a Telkom Direct store to listen to the recording there to which Telkom turned me away and said I need to go back to Mondo.

Clearly Mondo is an extremely ********* ******** organisation that signs up people without consent and debits money from their accounts in the hopes of avoiding detection. I did not know what Mondo is prior to the debit orders going off from my account, hence why I never would have signed up and I am certain there is no recording of me agreeing to any terms in any way.

Check your bank statements to make sure you have not been signed up against your consent to this *****sters / ****mers. Their call center is also insanely *********** which I am sure is exactly what they want.

0
Replies (2)
Mondo
Mondo's reply16 Oct 2023, 08:13
Official
 Hi  Jason,
 
Thank you for taking the time to write to us about your query. 
 
We sincerely apologize for the level of service you have received.
 
Our team is investigating your query.
 
Your Case Number is:  RCO444439.
 
Regards,
 
The Mondo Team  
JR
Jason R's update20 Oct 2023, 10:48
Reviewer Update
Nothing has happened or changed as yet, which was expected